mcd1022
Level 1 (1 points)

Q: Mac OS X 10.7.5 and iPhone 6s?

I just bought the iphone 6s plus and am trying to restore from iTunes backup but everytime I connect to my computer the message: "The iPhone “iPhone” cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes." appears.

 

When I check for updates in iTunes it says I have the current version (12.2.2).

 

I am using Mac OS X v. 10.7.5 and I have a feeling this can't support the newest iTunes or something? This seems ridiculous because I bought my Mac in 2012.

 

Is there any way I can update my new phone to an old backup?

 

Thanks

iPhone 6s Plus

Posted on Dec 24, 2015 2:26 PM

by sberman,Solvedanswer
sberman sberman
Level 8 (41,095 points)
A:

You are quite correct with many of your conclusions:

 

Indeed your version of OS X is too old to support the current version of iTunes (12.3.2) which is required to communicate to your iPhone running iOS 9.

 

If you purchased your Mac new in 2012, what you must (and can certainly) do is upgrade your OS X to El Capitan (the current version).  You can do that from here:

Upgrade to OS X El Capitan - Apple Support

 

Once you have done that, you can use the current version of iTunes and everything will be fine.

 

UPDATE:  By the way, when you check for an iTunes update and are told you have "the current version", that is because that is the most current version your OS X version can run.

Posted on Dec 24, 2015 2:48 PM

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mcd1022

Q: Mac OS X 10.7.5 and iPhone 6s?

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  • by sberman,Solvedanswer

    sberman sberman Dec 24, 2015 2:48 PM in response to mcd1022
    Level 8 (41,095 points)
    Dec 24, 2015 2:48 PM in response to mcd1022

    You are quite correct with many of your conclusions:

     

    Indeed your version of OS X is too old to support the current version of iTunes (12.3.2) which is required to communicate to your iPhone running iOS 9.

     

    If you purchased your Mac new in 2012, what you must (and can certainly) do is upgrade your OS X to El Capitan (the current version).  You can do that from here:

    Upgrade to OS X El Capitan - Apple Support

     

    Once you have done that, you can use the current version of iTunes and everything will be fine.

     

    UPDATE:  By the way, when you check for an iTunes update and are told you have "the current version", that is because that is the most current version your OS X version can run.

  • by phil 620,

    phil 620 phil 620 Jun 5, 2016 12:08 PM in response to mcd1022
    Level 1 (4 points)
    Jun 5, 2016 12:08 PM in response to mcd1022

    The exact same thing happened to me. I contacted apple support and they advised me to upload el capitan. I did this and my iPhone 6s does now work with iTunes but my computer has become extremely slow, iPhoto opens at will as well as word. I went to the apple store they suggested I wipe the computer clean and do another  install. seems like a lot of trouble with no guarantee it will run any better. In addition I would lose Word, Power Point and Excel.

     

    Very frustrating