Edgexzx
Level 1 (0 points)

Q: How to delete 5gb documents and data?

I have a 16gb Iphone 5 and I'm almost out of storage. I didnt know until I saw it on itunes that I have over 5gb of documents and data? How do I delete this? To clarify, I'm not talking about the data on apps. This 5gb is another thing and I dont know where it's coming from.

 

I searched for answers to this question but I still cant resolve it. My Icloud and messages dont have the said data. I also cleared safari from cookies and history. There was no significant change at all. So I dont what else to do. I read something about the cache on ipad but I dont know how to delete them. I did try using a software called PhoneClean to check my phone and it only found about 500mb of data (and I cant even delete them without paying for the software), where are the rest of the data? How do I get rid of this?

 

Someone please help!

iPhone 5, iOS 9.2

Posted on Dec 24, 2015 9:55 PM

Close
Edgexzx

Q: How to delete 5gb documents and data?

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Dec 26, 2015 7:33 AM in response to Edgexzx
    Community Specialists
    Dec 26, 2015 7:33 AM in response to Edgexzx

    Hello Edgexzx,

    Thanks for using Apple Support Communities.

     

    If you'd like to learn what's taking up space on your iPhone, and how to erase it, then I recommend that you follow through the directions below.

     

    Use your iOS device to check its storage

    Tap Settings > General > Storage & iCloud Usage > Manage Storage. 

    You'll see a list of your apps, and how much storage each one uses. Tap an app for more detailed information about its usage.

     

    Depending on the app, you might be able to delete some of its content, or delete the app and all of its content. If your device is almost full, or you get a Storage Almost Full alert, remove some less-used content.

     

    The way iTunes breaks down what is taking up space on your device is as follows:

     

    Here is a list of the types of content on your iOS device, and what each type includes:

    • Audio: Songs, audio podcasts, audiobooks, voice memos, and ringtones
    • Video: Movies, music videos, and TV shows
    • Photos: Camera Roll content, Photo Stream, and Photo Library
    • Apps: Installed apps
    • Books: iBooks books and PDF files
    • Documents & Data: Safari Offline Reading List, files created within apps, and app content like contacts, calendars, messages, and emails (and their attachments)
    • Other: Settings, Siri voices, system data, and cached files

    Check your storage on your iPhone, iPad, and iPod touch

     

    Take care.