bonilla_erik33
Level 1 (0 points)

Q: My new AppleTV 4th gen will not display on my tv

i have just bought a new apple tv and i plugged everything correctly and it will not display on my tv i can somehow change the volume with the Apple TV remote but nothing else happens i have yet to see the start up screen. I've done the hold the menu and the volume down button trick and nothing happened i want to know if there is anything else i need to do. also the light just stays on and only flickers when i click something on the remote.

Apple TV

Posted on Dec 25, 2015 1:49 AM

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bonilla_erik33

Q: My new AppleTV 4th gen will not display on my tv

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  • by bigschwabbel,

    bigschwabbel bigschwabbel Dec 25, 2015 3:49 AM in response to bonilla_erik33
    Level 3 (808 points)
    Dec 25, 2015 3:49 AM in response to bonilla_erik33

    Make sure you've selected the correct input source on your TV set. If that's OK, check your HDMI cable. If in doubt try another cable.

  • by Clarknet,

    Clarknet Clarknet Dec 25, 2015 8:05 AM in response to bigschwabbel
    Level 1 (5 points)
    Dec 25, 2015 8:05 AM in response to bigschwabbel

    Same issue.  No video from Apple TV4.  Have tried multiple cables and inputs. What a bummer. Appears to me like we have a dead TV4.

    TV4 light looks as though it boots and comes up, achieves a solid light.

     

    To help rule out user error- I am replacing a working Apple TV3 setup. 

    * Used the working HDMI cable/TV input, that works with TV3. No Video signal from TV4.

    * Tried using alternate HDMI cable/TV Input from Wii U; No Video signal from TV4.

    * I have also tried the "Hold Menu and Volume Up" for seconds on both inputs/cables.

     

     

    Any ideas would be GREATLY appreciated.

     

    Paul Clark

  • by Clarknet,

    Clarknet Clarknet Dec 25, 2015 9:08 AM in response to Clarknet
    Level 1 (5 points)
    Dec 25, 2015 9:08 AM in response to Clarknet

    I decided to test the Apple TV4 on another TV with a working HDMI Cable and input and having same results. No video from TV4, but exact same set up works for TV3.

     

    I'm all but certain I got a dud Apple TV4 for Christmas.

  • by Protodd,

    Protodd Protodd Dec 25, 2015 9:11 AM in response to Clarknet
    Level 4 (2,069 points)
    Dec 25, 2015 9:11 AM in response to Clarknet

    It may be worth trying to restore via iTunes (assuming you have a USB-C cable available)

     

    Restore your Apple TV through iTunes - Apple Support

  • by capilson,

    capilson capilson Dec 25, 2015 12:01 PM in response to Clarknet
    Level 1 (0 points)
    Dec 25, 2015 12:01 PM in response to Clarknet

    Same problem here and have tried reconnecting ATV3 to same cables that works fine.  Also tried on another tv with different HDMI cable and still not working.  Menu + volume seems to restart but nothing.  Looks like a beautiful paper weight at the moment....