ios 9.2 GPS Problems

Same here. iPhone 6 on launch day, AT&T. Kind of interesting, I'm noticing a lot of people with this issue have the first batch of the 6...

I am also having trouble with my GPS and WiFi connection at home on my iPhone 6...

I went to Apple store, upgraded to 9.3 like the tech suggested and reset my phone just like everyone else did. No fix... I was told to call customer care and I did. The lady wasn't very helpful and tried telling me about all the reset steps which I already did. She then told me to report the problem through the Maps app which is run by a third party. I did and haven't heard back from anyone. I believe apple knows what the problem is but will not bother to fix it since most phones with this issue are not under warranty any longer. They would much rather sell you a new phone. It's funny because there's so many cases like this but yet when you call them they act like they've never heard of it before. Just like everyone else I have been a big fan of apple products for a long time but I am starting rethink that.

I am wondering if contacting the local news and shining some light would be helpful. My local fox channel does a "Help Me Howard" segment. http://www.wsvn.com/category/265840/help-me-howard-stories

There's a form on the right of the page for legal help. Maybe if enough of us identify the same problem it will get some attention.

I think it's worth a try, I'm traveling in the near future and rely on the GPS!

It's worth a try - maybe you can get Helpful Howard to read this thread. There are almost 15,000 views - this has got to mean there are many more of us with this same issue. Or maybe we should file a class action lawsuit against Apple ? I don't have high hopes for this getting resolved any time soon.

Also - like everyone else has been posting - my iPhone 6 was also one of the first, got it on release day, at the Apple store. So maybe there is something to the theory that there was a manufacturing issue w/the first batch of iPhone 6, although it still seems so much like a software issue to me. It's too much of a coincidence that there are so many that had this issue pop up sometime after January, with all the same complaints.....I was really hoping 9.3 would fix this, but nope.

Maybe iOS 10 will fix it?!>!>!

My 6 was a first batch from att, but has not had any issues, while my wife's 6 has been messed up since ios 9. What's interesting is that I've had mine jailbroken since I first got it and have never had GPS problems, while hers has always been standard IOS and the GRPA crapped out on IOS 9 update.

From what I've been able to find online it seems like jailbreaking your iPhone fixes the issues, even if you are an early adopter & got your iPhone 6 on the first day of release.

I agree that it is likely a software issue, but strange that it only seems to affect an early batch of iPhone 6's.

Perhaps other iPhone 6 users will come across the same issues in the near future.

I'm all for contact the press - although I am UK based & potentially looking at class action!

I got my 64GB silver iPhone 6 in September 2014, in the first batch.

Upgraded to iOS 9.2 / 9.2.1 around Dec/Jan 2015 (can't remember precisely when) and GPS stopped tracking accurately, particularly if the wifi switch is turned off. It was impossible to use Maps / Google Maps to navigate and RunKeeper tracked my path extremely poorly.

Was hoping iOS 9.3 would resolve this, but it didn't and went to the Apple Store to see a Genius to see if I could get the phone replaced. In Australia, it is possible to get the iPhone repaired/replaced within 2 years under Australian Consumer Law. I'm not a lawyer, but I think it has something to do with the products being sold by vendors needing to be "fit for purpose" within its "expected useful life" or some such.

Anyway, it took a bit of convincing of the Genius technician. I told her I had been having the issue for 3 months, since iOS 9.2 or 9.2.1 and that this was being reported in Apple forums. She ran a diagnostic on my phone, which turned up no physical faults (as others have mentioned). I indicated that I had reset the phone completely a number of times and I was also ready to reset the phone right there and then to prove it (I backed up before I got to the store).

It will not be possible for the technician to replicate the fault in the store: the phone should locate reasonably well inside the Apple Store. This is because the phone will use the store's wifi strength/signal to locate itself - as the store wifi has a known location.

The technician explained that the GPS tracking could be off sometimes - it's not a dedicated GPS tracker, you need to have the WiFi switch on for it to work optimally, etc. etc. I indicated to her that I really did understand this and appreciated those comments - really.

I indicated that I was willing to either:

a) go for a walk outside the shopping centre around the suburbs for a bit and trace my path with 2 or 3 different gps tracing apps (e.g. RunKeeper etc) and come back in an hour to prove that the GPS was tracking extremely poorly; or

b) if the Apple Store believed my phone was in good working condition then I would trade it in for its maximum trade-in value and put the store credit towards a new iPhone 6s. (Not ideal as I would be out of pocket, but I was prepared to follow through).

I asked the technician that if I were to do (a), would they replace the phone on the spot?

The technician went out the back, consulted with her manager and came back with a free replacement phone. While they were sure there wasn't a fault - she was sure that I was sure there was, so they gave me the replacement phone to avoid having me stuff around getting GPS traces.

The replacement phone had iOS 9.1 loaded - it worked great and GPS was fine. Located a bit better inside the Apple Store than the original (though the technician had left by this stage and couldn't show her). Upgraded to iOS 9.2.1 - it also worked perfectly (phew!). Upgraded to iOS 9.3 - no problems either.

So, I think that something went wonky in iOS 9.2/9.2.1 and it doesn't 'talk' to the antenna/GPS chip in the early iPhone 6 batches properly for some reason.

Tips:

1) come with proof that something isn't right: i.e. GPS traces using RunKeeper - and a couple of other apps, so you can show them it's not an app-specific issue.

2) back up your phone and prepare to hard reset/wipe the phone back to factory settings in the store to show them it's not working

3) thank goodness for Australian Consumer Law!

Good luck! (And thanks to the Genius technician - Rey - for believing me without much proof, except for my convictions.)

I Am having the same issue with my iPad Air 2. Location services are not updating and all applications that need it are not working properly. Like most posts here I too have followed all troubleshooting protocols. What's up apple? an official response to this very long post would be nice...

Thanks for posting - going to go to the Apple shop for the 4th time and try this angle. Will update with results. Fingers crossed they replace mine too.

Just returned from the Genius bar, where Apple confirmed there is nothing wrong with my hardware. that there's a software problem that did not appear until the 9.2 update but THEY DON'T CARE! It's out of warranty so you must either pay for another product that can become semi-useless with the next update or take the phone they just wiped all your info from back home to restore for the next few hours after the 3 hour waste of time to visit the store! I was told to call Apple Care next. As soon as I have a phone that's next. It is truly sad that Apple can push an update that corrupts the software but won't be responsible.

I did same exact thing yesterday at Apple store. You're right they don't care. I am 6 months past warranty expiration. It's pretty sad that a $700.00 apple product would only last a year and a half. Very disappointing to say the least!! It's either I pay 300 for a replacement phone or wait for an updated version of iOS that would hopefully fix the problem. If it's in fact a software issue it should be resolved with the right update. I hope Apple is smart enough to figure it out.

I Am also having this problem. I've been dealing with this for the past couple months and it is extremely frustrating, to say the least.

Here are some details:

iphone 6(launch phone, unlocked) -

• Updated software to 9.1/9.2 and eventually 9.3
• initially notified apple about problem via Genius Bar. They told me nothing was wrong(hardware and software were good) and could not replicate the problem inside the Apple Store.
• Did a factory restore, no improvement (even downloaded a GPS diagnostic app to be sure)

Could not take it anymore, and decided to trade in phone for 6S+

• 6S+ working great on 9.3 (did not restore from backup) for 2 weeks
• Today, noticed that the GPS problems have returned.

WHAT THE HECK???

So just to summarize: Bought completely new phone to try to get rid of problem, problem comes back. THIS IS DEFINITELY A SOFTWARE ISSUE. I cannot explain it. I'm hoping apple hears us about this issue, because it doesnt make sense - a brand new phone should work!

Had the same issues with my mapping systems on my iPhone 6. Of course, I tried everything that I could on my own and met with the Genius Bar and of course they tell me I'm no longer under warranty and that I would just have to purchase a new phone or I could check with my carrier, T-mobile, since GPS issues have to do with being on their network. I go to T-mobile and the lady tells me "Oh, yeah, iPhone 6 doesn't work well with our service to begin with. I'm not surprised you're having issues with your phone." I could not deal with not having a GPS on my phone as I am traveling this weekend, and upgraded my phone to the 6s for $650... VERY DISSAPOINTED AND FRUSTRATED...

Ok, so add me to the list of irritated iPhone 6 users that bought one about the time it was released. My GPS hasn't worked since I upgraded to 9.2 and the upgrades since all the way 9.3.1 have not fixed the problem. I swear, if everything on the the phone is working fine you should probably NEVER upgrade the OS. Since upgrading to 9.2 my bluetooth reception has been terrible and my GPS stopped working. I guess I'm going to have to take a trip to the Apple store and see if they'll do anything for me. My phone is still 6 months from being paid off too. Unreal.

My iPhone also had the same issue...cannot find location on all apps. After going to two Verizon stores, I was unable to get it resolved so i did some troubleshooting and resolved the problem. I'm not sure which one of the specific items worked, or if it was a combination of them all.

1) Went onto Settings, iCloud, Find My iPhone. Turn Find My iPhone off.

2) Went into Settings, Privacy. Turn off Location Services. Went back to main screen.

3) Went into Settings, Privacy. Turn on Location Services. Looked through all of System Services to ensure it was using my location.

4) Went into Settings, iCloud, Find My iPhone. Turn Find My iPhone on.