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All replies
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Helpful answers
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Jan 26, 2016 5:58 AM in response to asp94by singr10,I have been having the same issue since right after Christmas time. I have now made 3 trips to the Apple store to get this resolved. If anyone else has any luck with anything else, please let me know. This has been so frustrating
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Jan 26, 2016 5:59 AM in response to MeredithM__by singr10,Have you had any GPS issues since they replaced your phone?
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Jan 26, 2016 9:24 AM in response to asp94by mpc1970,I'm having the same problem with my iphone 5s since I updated to 9.2. I tried everything, but nothing fixed the problem. I've had two calls with apple support but they don't seem to be aware of this problem. They told me to go to the Genius Bar so a technician can check my device, and I'll go next friday.
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Jan 26, 2016 1:24 PM in response to singr10by MeredithM__,I have not had any issues since replacing the phone. GPS works great.
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Jan 27, 2016 3:49 AM in response to FishingAddictby crocker1234,this is clearly a software problem. For me, it started after I upgraded to iOS 9. GPS stopped working on BOTH my iPhone and my Ipad. Waze could not find GPS satellites, Apple maps and Google maps were inaccurate and jumped around (I'd be driving on the highway, and the maps would place me on a side road), Uber had my wrong location (twice I was charged by drivers who claimed I wasn't where I was supposed to be). I tried absolutely everything posted on these forums: soft reset, hard reset, toggle Location Services on/off, switch off LTE, etc. I even did a complete data wipe, set up as a new phone, re-installed iOS, and same problem. Amazingly, I spoke to Apple Care via chat, and then went in to the Apple Genius Bar, and they claimed not to be aware of the problem. At the Genius Bar they checked out my iPhone, and it passed all diagnostic tests, but still couldn't get GPS to work properly. The Genius guy shrugged and said it could be an iOS problem, but he didn't know. Thanks. A couple other interesting things I've noticed is that the Bluetooth connection to my car's stereo is shaky -- it will skip when playing music, or sometimes no sound at all for a second or two -- and it can no longer find the wifi in my office (which clearly exists because I can connect to it through my laptop). Given that location services also relies on wifi and bluetooth, I've got to believe these are all connected. I'm about ready to toss my iPhone and get a Samsung despite the cost. As others have mentioned, a smart phone without a working GPS is pretty dumb.
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Jan 27, 2016 6:28 AM in response to crocker1234by singr10,I am scheduled to go in and get mine replaced this afternoon. Though this is the 3rd time Apple support has told me to go into the store and have it replaced, only for me to go into the store and for them to try and troubleshoot it again, get it working for 10 minutes while I'm in the store, and then it quit working on the way home and I have to make a new Genius Bar appointment. Hopefully they replace my phone and the problem is solved. Will keep everyone posted. Also...FYI.... if they have you test the GPS in the store be sure to turn off your Wifi to make sure the GPS works without that.
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Jan 28, 2016 12:46 PM in response to singr10by singr10,Update: Apple replaced my phone yesterday and today the GPS is zooming along! I have had no issues at all today with it not being able to find where I am. If your phone is under warranty I strongly suggest contact Apple to replace it.
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Jan 28, 2016 12:48 PM in response to singr10by crocker1234,Wow. Thanks. Very interesting. Going to go back to the Apple store. Will let you know.
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Jan 29, 2016 8:12 AM in response to asp94by singr10,Aside from my GPS, my phone was also having WiFi and Bluetooth issues as well. My Bluetooth connections were spoty with all of my devices. Since Apple replaced my phone this week, all of those issues have been solved. Mine was definitely a hardware issue. Hope this helps everyone else!
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Jan 29, 2016 6:52 PM in response to singr10by Ameahm01,I am having similar issues with iPhone 6. Started with iOS 9.1 upgrade. and gradually becoming worst. Now after 9.2 upgrade its totally lost the GPS signal... restart, hard reset, reset networking, reinstall apps.. etc etc. i have tried everything. I am trying to look at phone log files see if I can find anything, otherwise i will check with apple store.
Anyone find the solution, please post here.
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Feb 1, 2016 4:00 AM in response to singr10by moechele,I Am having the same issues! I called AT&T to troubleshoot and we checked all settings and sent a signal to my phone, reset the network settings and rebooted multiple times and still my GPS will not work! I am also having wifi issue
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Feb 1, 2016 11:08 AM in response to moecheleby Ameahm01,Still not able to resolve the GPS and WIFI issue. Unfortunately, we are small fraction of iPhone larger community; Yet one doesn't expect such issues from a company with high quality standards and belief in excellence. Guess we needs to make some noise on public forums and social media to gain some attension and resolution of this issue.
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Feb 1, 2016 11:09 AM in response to moecheleby crocker1234,I went back to the Apple store, and they gave me a new phone, and now everything works perfectly. So maybe it was a hardware problem after all. What I would suggest for anyone who is at his/her wits end is that you restore the phone as a new phone, and then download your apps again from the app store. If, after that, you're still having the same problem, go to Apple and ask for a new phone. There have been problems with the internal antenna reported, and that could have affected GPS, bluetooth, and wifi, as it did in my case.
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Feb 1, 2016 11:37 AM in response to crocker1234by Ameahm01,I am going to see apple store folks this evening and will update this Forum. Was your phone under warranty OR did they just replaced it. Unfortunately my phone is out of warranty for 3 months now.. but I don't expect such quality from Apple devices. I have been using since iPhone 4 (4, 4S, 5, 5S and now 6).
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Feb 1, 2016 12:29 PM in response to Ameahm01by moechele,Let me know how that goes. I will try to get to the Apple store this week. I have used iphones since the iphone 3. I am so disgusted with this problem though. It is very annoying to have a $600 piece of junk!