taralnic
Level 1 (0 points)

Q: i can't get access to the iTunes store or app store on my iPad

Whenever I try to access to iTunes Store or App Store I receive the following error "Cannot Connect to iTunes Store".

I am connected to the wifi and other applications work. I reset the iPad, still nothing.

Any suggestions?

iPad Mini, iOS 9.2

Posted on Dec 25, 2015 8:43 AM

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taralnic

Q: i can't get access to the iTunes store or app store on my iPad

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  • by alex_h1,

    alex_h1 alex_h1 Dec 26, 2015 2:35 PM in response to taralnic
    Community Specialists
    Dec 26, 2015 2:35 PM in response to taralnic

    Howdy taralnic,

    Thanks for using the Apple Support Communities.

     

    I see your iPad is unable to connect to the iTunes Store.  To help resolve this issue I suggest that you follow through the steps in the link below.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    If you can’t connect to the iTunes Store

     

     

    Cheers.