what is the tap snake virus and how do i get rid of it

i have just been on a website and a page popped up saying i had a virus called tap snake and i ignored it because i had read that it was nothing and the app they want you to download is the actual VIRUS. i went back onto the website and then the same page popped up and once again i ignored it then it popped up one more time and now I'm starting to get worried. the app they ask you to download is called mackeeper and i read that that is the virus and that it deletes every thing on your harddrive and isn't good for your macbook. is tap snake an actual virus ? if it is how can i get rid of it ? thanks

MacBook Air, iOS 9.2, not really sure what iOS it is

Posted on Dec 25, 2015 12:38 PM

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2 replies

Dec 26, 2015 2:49 AM in response to bleubear2016

There is no "virus." It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

1. The easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.

You will lose the state of other open tabs and windows. Either Step 2 or Step 3 may enable you to keep that state information. If those steps don't work, fall back to Step 1.

2. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript.

After closing the malicious page, select from the menu bar

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

what is the tap snake virus and how do i get rid of it

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