Q: itunes won't recognize my iphone 6

My iphone 6 won't update because itunes won't recognize my iphone. Itunes says it needs to be updated to the latest version 11.4, but when I try to update it, it says it's already updated to latest version 11.4. I have a Mac Book Pro. I haven't a clue what to do now. Please help....

MacBook Pro

Posted on Dec 25, 2015 6:48 PM

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Q: itunes won't recognize my iphone 6

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by KiltedTim,

KiltedTim Dec 25, 2015 6:57 PM in response to tonylugs
Level 9 (56,622 points)

iPhone

Dec 25, 2015 6:57 PM in response to tonylugs

The latest version of iTunes is 12.3.2. It requires OS X 10.8.5 or higher.
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by tonylugs,

tonylugs Dec 26, 2015 7:17 AM in response to KiltedTim
Level 1 (0 points)

Dec 26, 2015 7:17 AM in response to KiltedTim

Thanks Kilted Tim, But how do I update Itunes on my Mac when it already says its updated? And when I check for updates for the mac itself, it says it has the latest version updated already...
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by KiltedTim,

KiltedTim Dec 26, 2015 9:43 AM in response to tonylugs
Level 9 (56,622 points)

iPhone

Dec 26, 2015 9:43 AM in response to tonylugs

What version of OS X are you running? If you're not running at least 10.8.5, you can't install the current version of iTunes. You will need to update OS X first if your Mac supports it.
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by sberman,

sberman Dec 26, 2015 2:01 PM in response to tonylugs
Level 8 (41,184 points)

Dec 26, 2015 2:01 PM in response to tonylugs

Here is how to update your OS X operating system on the Mac. The article includes a list showing what types of computers can support this latest OS X version.

Upgrade to OS X El Capitan - Apple Support
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Q: itunes won't recognize my iphone 6

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by KiltedTim,

by tonylugs,

by KiltedTim,

by sberman,

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