Fexis
Level 1 (0 points)

Q: error message when connecting devices to itunes

Every time I connect a new device to itunes so that I can update the new device with information from my old device, I get an error message. Same message appears with both an ipad and a iphone.

 

The iphone (or ipad) cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes.

 

I already had latest version of itunes on my mac, so uploaded latest version again and same message. It does not make sense to upload new version on the device as they are reset to factory settings.

Posted on Dec 25, 2015 7:17 PM

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Fexis

Q: error message when connecting devices to itunes

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  • by jason269,

    jason269 jason269 Dec 27, 2015 7:35 AM in response to Fexis
    Community Specialists
    Dec 27, 2015 7:35 AM in response to Fexis

    Hi, Fexis.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are receiving a prompt to update iTunes before it can be used with a new iOS device.  I would need more information on what version of iTunes and Mac OS X version you currently have installed to provide a better answer.  However, let's start with making sure that all updates have been processed for your Mac.  

     

    How to get software updates for your Mac

     

    If all updates have been processed, let's test connecting your device in a new user account.  

     

    How to test an issue in another user account on your Mac

     

    If the issue persist, please reply back with the requested information and I will provide additional troubleshooting steps.  

     

    Cheers

  • by Fexis,

    Fexis Fexis Jan 5, 2016 3:49 AM in response to jason269
    Level 1 (0 points)
    Jan 5, 2016 3:49 AM in response to jason269

    Hi Jason269,

     

    The Mac OS X is 10.6.8 and itunes 11.4(18)

    I went to software updates on the Mac and there is nothing to install. Tired both Software update from the menu and also in the about this mac button.

     

    I also tried plugging in a device into my Mac under a different user and get the same problem.

     

    When I plug one of the 2 ipads into the mac, the iphoto launches and brings up the photos. But the itunes message appears when I launch itunes. (2 ipads because I want to move from and older one to a new one that I have from my son.

     

    With my current iphone 5 I can do all things expected. I want to move to a hand me down iphone 6 from my son, but get the same message from itunes on the new phone 6.

     

    One difference I can see. My ipone 5 has iOS 9.2. The other three devices have iOS 9.2 beta. My autistic son must have put this beta version on the devices. Each time I start a device and get past the pas code a message come up stating a new iOS update is now available. please update from the iOS 9 beta. I don't know how to do this becasue in the settings general software update it states your software is up to date.

     

    Possibly the beta s/w is the issue, but I don't know how to replace the beta with regular sw.

     

    regards

    Kevin

  • by Brett L,

    Brett L Brett L Jan 5, 2016 7:00 AM in response to Fexis
    Community Specialists
    Jan 5, 2016 7:00 AM in response to Fexis

    Kevin, 

     

    Thank you for the follow-up and I appreciate all of the details that you provided.  iOS 9 does require iTunes 12.3 or later which also requires your computer to be updated to 10.8.5 or later.  

     

    12.3

    This update to iTunes adds support for iOS 9 and is designed for OS X El Capitan. It also:
    • Improves Apple Music accessibility with VoiceOver
    • Resolves a problem that prevented reordering of songs within Up Next
    • Fixes a problem where some radio stations did not appear within Recently Played
    • Addresses an issue where songs you loved on iOS did not appear loved on iTunes
    • Supports two-factor authentication to secure your Apple ID

    System Requirements 

    • OS X version 10.8.5 or later
    • 400MB of available disk space
    • iTunes in the Cloud, iTunes Match, and iTunes Radio availability may vary by country
    • iTunes Extras require OS X version 10.10.3 or later

     

    Download iTunes 12.3.2

     

    I am not sure what the specs of your Mac are, but chances are that you can update to El Capitan which will support iOS 9.  Take a look at the article below for more information on upgrading.  Keep in mind that when you update your operating system some older 32 bit programs may no longer function and it may cost to upgrade those programs.  

     

    Upgrade to OS X El Capitan.

     

    Once you have updated your system and here are the steps to go through to install the current iOS version available via iTunes.  

     

    Go back to the current version of iOS

    If you're using iOS beta and want to go back to the current version of iOS, follow these steps:

    1. Make sure that you're using the latest version of iTunes.
    2. Put your device in recovery mode and restore it. If you turned on Find My iPhone, enter your Apple ID and password after the restore to activate your device.
    3. If you can't finish the restore, get help.
    4. After the restore is complete, you can set up your device from your archived backup. This backup should be from an earlier version of iOS.

    If your device has a prerelease version of iOS and you restore the device to an earlier version of iOS, you might not be able to restore your backup. This can happen if the backup is from a later version of iOS. For example, if you restore your device to the current version of iOS and try to use a backup that you created using a prerelease version of iOS.

     

    About iOS beta software

     

    Cheers