HT204505: Set up your Apple Watch
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Q: New Apple Watch won't charge
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Dec 25, 2015 5:21 PMby Jonathan UK,Hi - check that:
- All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch and the head of the charging cable are clean and dry (clean them with a lint-free cloth and retry).
- The charging head is directly aligned with the back of the watch and touching it fully (some stands might hinder this).
- You are using only the genuine Apple Magnetic Charging Cable.
- If you are charging your watch by plugging into mains power, try using different adapters from the following:
- The genuine Apple USB Power Adapter that was supplied with the watch, or;
- A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- Apple-certified third-party equivalents of the above.
- If charging via USB, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
- If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).
Under normal operation, charging should only take up to around 2.5 hours for a full charge.
More information: Check your battery and charge your Apple Watch - Apple Support
If you still have problems after following these steps, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and/or power accessories checked under warranty:
