SmartShoppy everywhere! How can I get rid of this on Safari?

I haf a pop up like this before, but managed to get rid of it. This one is quite annoying and has me a little worried. Is there anything I can do before I consider taking my Macbook pro to repair?

Thanks for the help!

MacBook Pro, OS X El Capitan (10.11.2), safari

Posted on Dec 25, 2015 10:27 PM

Reply
6 replies

Dec 26, 2015 2:25 AM in response to muchulungo

Go step by step and test.


1. Safari > Preferences > Extensions

Turn all extension off or disable them, then relaunch Safari to test.

Turn those on one by one and test.


2. Safari > Preferences > Search > Search Engine :

Select your preferred search engine.


3. Safari > Preferences > General > Homepage:

Set your Homepage.



If this doesn’t help:


4. Use free AdwareMedic / Malwarebytes Anti-Malware for Mac to remove adware


http://www.adwaremedic.com/index.php


Install , open, and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit AdwareMedic.


or


Remove the adware manually by following the “HowTo” from Apple.

http://support.apple.com/en-us/HT203987

Dec 27, 2015 8:30 PM in response to muchulungo

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

You installed the "SmartShoppy" adware. Please take the steps below to disable it.

Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

Back up all data before continuing.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

2. Inside the folder you just opened, there may be files with either of these names:

com.SmartShoppy.agent.plist

com.SoftwareUpdater.agent.plist

Move those files to the Trash. There may not be anything else in the LaunchAgents folder; in that case, you can delete the folder, but otherwise don't delete it. Other files in the folder are not necessarily malicious (though they could be, if you also installed some other kind of malware.)

Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

3. In the Applications folder, there may be an item named "SmartShoppy." If so, drag it to the Trash.

4. This step is optional. Open this folder in the same way as above:

~/Library/Application Support

and move to the Trash the subfolder with the name "SmartShoppy," if present.

Don't move the Application Support folder or anything else inside it.

5. From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall all extensions you don't know you need. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

6. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

Safari Preferences... General

and click

Set to Current Page

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

SmartShoppy everywhere! How can I get rid of this on Safari?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.