Q: No longer able to access bigpond emails
I can see that there are emails there but the program shuts down instead of giving me access
iPad 2, iOS 9.2
Posted on Dec 25, 2015 8:27 PM
Community Specialists
Hello Neenie_N,
It sounds like you are using the Mail app with your Big Pond email account setup but the app seems to close on its own when you open it. What I would do first is quit the Mail app:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists and it is an IMAP account I would next remove the account, repeat the above steps and then try again:
- Remove the affected email account from your device with these steps:
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
Thank you for using Apple Support Communities.
Posted on Dec 27, 2015 8:18 AM