Dayrina
Level 1 (0 points)

Q: connection to itunes store failed

Hi,

 

I am trying to link my iTunes account with my apple tv 4, but it gives me an error: Connection to ITunes Store failed.

My IPhone/IPad are linked on the same account.

 

Does anyone experienced the same? And know how to get the apple tv up and running?

 

Rgds,

Dayrina

Apple Tv 4, iOS 9.2

Posted on Dec 26, 2015 9:22 AM

Close
Dayrina

Q: connection to itunes store failed

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 26, 2015 3:32 PM in response to Dayrina
    Level 10 (104,526 points)
    Apple TV
    Dec 26, 2015 3:32 PM in response to Dayrina

    Have you tried signing out and in again or restarting your network router. Are you using the correct store location/region settings.

  • by Dayrina,

    Dayrina Dayrina Dec 27, 2015 4:17 AM in response to Winston Churchill
    Level 1 (0 points)
    Dec 27, 2015 4:17 AM in response to Winston Churchill

    Hi Winston,

     

    thank you for your reply.

     

    reset done, still same issue.

     

    I think I might require help in the store location - region settings.

     

    My apple ID is created and linked to The Netherlands Store, though my region at the moment is India.

     

    How do I need to set them, i did tried various versions. but same issue remain.

    It is not an error in username/password as Icloud uses the same and this it does log in.

     

    Looking forward to your kind reply.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 27, 2015 4:46 AM in response to Dayrina
    Level 10 (104,526 points)
    Apple TV
    Dec 27, 2015 4:46 AM in response to Dayrina

    You can't stream content from a location that you aren't in. It's against the terms of use for the store, Apple reserve the right to use technologies to attempt to stop you trying, perhaps this is your problem.

  • by Dayrina,

    Dayrina Dayrina Dec 27, 2015 5:26 AM in response to Winston Churchill
    Level 1 (0 points)
    Dec 27, 2015 5:26 AM in response to Winston Churchill

    so i changed my account to location India.

    signed out/in on every apple device i have.

    rebooted apple tv and install from scratch and still this bloody thing does not want to log in.

     

    error is still connection with iTunes store failed.

     

    what else to do?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 27, 2015 6:14 AM in response to Dayrina
    Level 10 (104,526 points)
    Apple TV
    Dec 27, 2015 6:14 AM in response to Dayrina

    If you are able to try it in another location it may tell you whether the problem lies with the device or your network (I suspect your network)