You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Some albums in "My Purchases" do not list all the tracks

My sister and I have been having this problem where a couple of albums that I purchased don't show all the song under the "My Purchases" tab.


On my end, my Halo 5: Guardians album only shows 9 tracks out of 39 tracks under My Purchases, but when I look it up in the Store, it shows I have purchased all the tracks. (I have purchased the complete album, so all the tracks should be under Purchased/My Purchases: Music/Kazuma Jinnouchi (H5: Guardians artist).) I've tried connecting my iPhone and syncing my purchases on my PC, but that didn't fix the problem.


My sister has been trying to download the Star Wars: The Force Awakens album from my purchases (under the family sharing stuff: Purchases/<my name>/John Williams (SW: TFA artist)), but she only sees 4 tracks out of 23 tracks.* (I have also purchased the complete album for The Force Awakens.) I haven't tried syncing her iPhone on her PC, but I'm assuming, based on my experience, I will encounter the same problem as with my iPhone.


*I checked my phone and compared it with hers, and only 4 out of 23 tracks appear under my purchases as well.


Anyone having the same problem or have any suggestions? My phone is a 6 Plus, and her phone is a 5S. Both phones are running iOS 9.2.


I have also attached a few screen caps from our iPhones below.


This picture is from my purchases on my iPhone.

User uploaded file


This picture is from my purchases as well, but this is from my sisters iPhone.User uploaded file


This is to prove I purchased the entire H5: Guardians album.

User uploaded file


This is to prove I bought the entire SW: TFA album.

User uploaded file

iPhone 6 Plus, iOS 9.2

Posted on Dec 26, 2015 10:47 AM

Reply
1 reply

Some albums in "My Purchases" do not list all the tracks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.