I'm running El Capitan 10.11.2 and the Maps app is not working.
It starts, but it shows only the grid, and no map at all.
Any ideas on what to do to solve the problem?
iMac, OS X El Capitan (10.11.2)
In System Preferences -> Security & Privacy -> Privacy, click on Location Services. Ensure that Location Services is enabled and Maps is allowed to use it.
Please back up all data before taking each of the following steps that you haven't already tried. Test after each one. Stop when the problem is resolved.
Step 1
Restart the computer.
Step 2
From the menu bar, select
▹ System Preferences... ▹ Date & Time ▹ Time Zone
Check the box marked
Set time zone automatically using current location
if it's not already checked. If the box is checked, uncheck it and then check it again. Test.
If the correct location and time zone aren't shown in the preference pane, then either Wi-Fi is turned off, or you're not within range of a network in the Location Services database. Under those conditions, the computer can't determine your location.
Step 3
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.Maps
Right-click or control-click the line and select
Services ▹ Reveal in Finder
from the contextual menu.* A Finder window should open with a folder named "com.apple.Maps" selected. Quit the application if it's running. Move the folder to the Desktop, leaving the window open. Relaunch the application and test. If there's no change, quit again and put the item you moved back where it was, overwriting the one that may have been created in its place. Otherwise, delete the folder you moved. The list of recent places displayed in Maps will be lost.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
Maps app
