jgold1957

Q: What version of Bootcamp do I need?

Hi,

 

I've got a Macbook Pro late 2013/mid 2014 (model A1398) running Windows 7. I got a set of Jaybird X2 Bluetooth headphones for Christmas that I've been trying to get to work. I've been completely unsuccessful.  I'm able to pair the headphones but there are about four drivers missing and there's no sound.

 

The Jaybird website doesn't have drivers. They say I need to get the latest drivers from http:\\support.apple.com. I decided that I'd try downloading the latest Bootcamp drivers.  That's where I've run into problem.

 

From what I can tell, the latest Bootcamp software for Windows 7 on my macbook is (5.1.5640). I download it and tried to run setup but I get a message that the software is not for my model of computer.  I booted up to OSX and let it decide what version of Bootcamp to install and I get the same error message from that.

 

Does anyone know what version of Bootcamp I need to download to get the latest drivers?

Posted on Dec 26, 2015 9:56 AM

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Q: What version of Bootcamp do I need?

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Dec 26, 2015 9:59 AM in response to jgold1957
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    Dec 26, 2015 9:59 AM in response to jgold1957

    If you boot to OS X, will the headphones work then?

  • by Kappy,

    Kappy Kappy Dec 26, 2015 10:02 AM in response to jgold1957
    Level 10 (270,411 points)
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    Dec 26, 2015 10:02 AM in response to jgold1957
  • by jgold1957,

    jgold1957 jgold1957 Dec 26, 2015 11:59 AM in response to Allan Eckert
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    Dec 26, 2015 11:59 AM in response to Allan Eckert

    They kind of work.  They randomly disconnect.  They work perfectly on my iPhone or iPad.  I'm on OS X Lion. I'll try upgrading the OS and see if it works better there. I'll probably get to that next week.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Dec 26, 2015 12:07 PM in response to jgold1957
    Level 9 (53,491 points)
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    Dec 26, 2015 12:07 PM in response to jgold1957

    Check to make sure the the phone jack on your MBP does not have lint in it.

  • by jgold1957,

    jgold1957 jgold1957 Dec 26, 2015 12:18 PM in response to Kappy
    Level 1 (0 points)
    Dec 26, 2015 12:18 PM in response to Kappy

    Kappy,

     

    I've spent hours going through the Bootcamp support site. I've downloaded multiple versions of Bootcamp that looked like the correct one based on the Windows 7 Bootcamp instructions but wouldn't install.  The original Bootcamp drivers and Boot Camp assistant does not work fine.  As I mentioned, I used it to download yet another copy of Bootcamp that will still not install because it's not for my computer;

     

     

    Posting a generic Bootcamp support links really doesn't help.  If you've got something specific, I'd really appreciate it but posting generic links like I'm some kind of newbie who hasn't tried to figure out the answer BEFORE i posted my question is just insulting and unhelpful. I've found many links about people who were having similar issues with Bluetooth headphones on Windows. None of their solutions worked for me.  If you don't have a specific answer, please don't post a reply.

     

    Sorry but I'm already feeling very frustrated.

  • by Kappy,

    Kappy Kappy Dec 26, 2015 12:22 PM in response to jgold1957
    Level 10 (270,411 points)
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    Dec 26, 2015 12:22 PM in response to jgold1957

    Actually, I do have a specific reply even for someone who can't find the obvious answer themselves. But after you last remark I have no inclination to help you further.

  • by jgold1957,

    jgold1957 jgold1957 Dec 26, 2015 12:27 PM in response to Allan Eckert
    Level 1 (0 points)
    Dec 26, 2015 12:27 PM in response to Allan Eckert

    Thanks Allan but Bluetooth connections are usually immune to lint...

  • by jgold1957,

    jgold1957 jgold1957 Dec 26, 2015 12:29 PM in response to Kappy
    Level 1 (0 points)
    Dec 26, 2015 12:29 PM in response to Kappy

    Nice reply but I bet you don't have anything useful. If you did, you would have posted it the first time.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Dec 26, 2015 12:31 PM in response to Kappy
    Level 9 (53,491 points)
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    Dec 26, 2015 12:31 PM in response to Kappy

    Gold doesn't seem to understand these forums are manned by volunteers from be the tone of his reply.

     

    I don't blame you in the least for telling him to get lost.

     

    Maybe after he stews in his own juices, he might be a little bit more civil in his replies.

  • by Kappy,

    Kappy Kappy Dec 26, 2015 12:31 PM in response to jgold1957
    Level 10 (270,411 points)
    Desktops
    Dec 26, 2015 12:31 PM in response to jgold1957

    And, I suppose you also expected me to rush over and fix it for you. Don't you think you need to put some effort into things? You can assume all you wish. I don't really care. Been doing this for years. I try and help, but once in a while run into people like you - the ones I prefer to avoid.

  • by jgold1957,

    jgold1957 jgold1957 Dec 26, 2015 12:39 PM in response to Allan Eckert
    Level 1 (0 points)
    Dec 26, 2015 12:39 PM in response to Allan Eckert

    Sorry Allen,  I do understand you're a volunteer.  I also understand that you're genuinely trying to help. The Bluetooth lint comment was intended as good-natured ribbing. I figured you were trying a quick reply and just forgot that the question was about a Bluetooth comment.  If I offended you, I apologize.

     

    Being a volunteer however doesn't justify being condescending.  I came here for help and Kappy's response wasn't at all helpful. He says he has a specific answer. If that's true then he decided not to give it because in his mind, I hadn't tried enough. After all, the answer is "obvious".  So he wasn't actually trying to help, he was either trying to make himself feel important or he was trying to teach me to RTFM so to speak. Neither of those were helpful.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Dec 26, 2015 12:42 PM in response to jgold1957
    Level 9 (53,491 points)
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    Dec 26, 2015 12:42 PM in response to jgold1957

    Bye

  • by Loner T,

    Loner T Loner T Dec 26, 2015 12:45 PM in response to jgold1957
    Level 7 (23,643 points)
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    Dec 26, 2015 12:45 PM in response to jgold1957

    There are some corner cases where you can get such errors,  please try

     

    Resetting the System Management Controller (SMC) on your Mac - Apple Support

    How to Reset NVRAM on your Mac - Apple Support

     

    Please also verify that you are not using Windows Enterprise variants. Can you post the model identifier of your Mac?

  • by jgold1957,

    jgold1957 jgold1957 Dec 26, 2015 3:29 PM in response to Loner T
    Level 1 (0 points)
    Dec 26, 2015 3:29 PM in response to Loner T

    Hi Loner T,

     

    The model ID is MacbookPro10,1

     

    I reset the SMC controller and the NVRAM.  Unfortunately it I'm still getting the invalid model message when I try to run Bootcamp.

     

    I'm using Windows 7 Pro.  It's not the Enterprise version but I did download it from my MSDN subscription. It's possible that could be part of the problem since it's not the "Retail" version.  I tried to search for that as an issue but the only thing that came up was directed towards installing Windows.  I've already got Windows installed and running. I'm just trying to get newer drivers that (I hope) will support the newer Bluetooth protocols.

     

    Do you know of any other ways to get updated Bluetooth drivers?  I've been able to update other things like the NVidia and Eithernet drivers by downloading them directly from the manufacturers.  I was able to find a program on Broadcom's site that's supposed to enable the newer Bluetooth features. It's called the WIDCOMM software. It doesn't seem to work with the "Apple Broadcom" Bluetooth device on the Macbook.  When you run it, it first tries to find a Bluetooth device.  It wasn't able to find either my new Jaybird headphones or my old Bose Bluetooth speaker set.  I don't think it's able to access the Bluetooth radio on the Macbook pro even though the chip is supposed to be supported.  Since it can't find any Bluetooth devices, it never gets to the next steps of updating the drivers.

     

    The information on the chip is hard to come by but as near as I can tell, It's the Broadcom BCM20702.

     

    Thank again for your help.

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