jean-philippe94

Q: Bluetooth problem with beats

Hey guys, I just bought a pair of beats studio wireless, it's paired with my iPhone 6, but every three or four songs, I don't know why, I loose the connection to my headset. I need to turn it off and turn it on again every time. what's the problem ?? anyone can help me and solve this connection problem please.

iPhone 6, iOS 9.2

Posted on Dec 26, 2015 7:46 PM

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Q: Bluetooth problem with beats

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  • by jason269,

    jason269 jason269 Dec 28, 2015 8:01 AM in response to jean-philippe94
    Community Specialists
    Dec 28, 2015 8:01 AM in response to jean-philippe94

    Hello, jean-philippe94.  

     

    I understand that your new Beats Studio Wireless headphones drop the Bluetooth connection frequently.  Thank you for the question!  Since these are new let's make sure the Bluetooth firmware on your new Beats Studio headphones have been updated.  The article directly below will walk you through the step-by-step guide on how to go through the update.   

     

    Firmware Updates with Beats Updater

     

    Once the update has been done, be sure to test the connection between your devices.

     

    Thank you for visiting Apple Support Communities.  

     

    Cheers