Your purchase could not be completed - kritika

Question

Your purchase could not be completed - kritika

I changed my credit card info to purchase a $99.99 package on kritika.. The 1st card did'nt push through and the 2nd card aswell since the bank does'nt allow their specific card in online purchases (that i forgot).. So i switched it back on my original card which i used several times purchasing on the app store.. To my surprise, this message appear.. Your purchase could not be completed.. I already went on the page but nothing happened.. I already removed the card by selecting "none" on my apple ID.. Screenshot

iPhone 6 Plus, iOS 9.2

Posted on Dec 26, 2015 11:59 PM

Reply

Answer 1

Jason L

Community Specialist

Dec 28, 2015 11:57 AM in response to SherwinSoPhie

Hello SherwinSoPhie,

Welcome to Apple Support Communities.

It sounds like there's an issue making an in-app purchase on your iPhone after changing your payment information a few times. Try verifying your payment information is correct, as suggested here:

About in-app purchases - Apple Support

If you have trouble making an in-app purchase, make sure that your payment information is up to date.

If the issue persists after verifying the payment information is up to date, try contacting iTunes Store support as suggested in the article below.

Change or remove your Apple ID payment information - Apple Support

Get help

If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:

If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.

If your previous payment wasn't accepted, you might need to change your payment information.

Cheers.

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