HT203434: Restoring from an iTunes or iCloud backup when a later version of iOS is required

Learn about Restoring from an iTunes or iCloud backup when a later version of iOS is required
berrycoolmom
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Q: I made a successful encrypted backup of a 5s today in iTunes. Bought a new 6s & followed the steps to restore, including updating the iOS & then resetting the phone. The backup won't restore &

I made a successful encrypted backup of a 5s today in iTunes. Afterwards, I bought a new 6s at the local Apple Store with their trade-in option & followed the steps to restore from an itunes backup, including updating the iOS & then resetting the phone. The backup won't restore "because the backup was corrupt or not compatible with the iPhone that is being restored." I don't understand what I did wrong. I just want my data back. Can anyone help me troubleshoot?

iPhone 6s, iOS 9.2, Backed up with iOS 9.0.2 on 5s

Posted on Dec 26, 2015 8:22 PM

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berrycoolmom

Q: I made a successful encrypted backup of a 5s today in iTunes. Bought a new 6s & followed the steps to restore, including updat ... more

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  • by Ingo2711,

    Ingo2711 Ingo2711 Dec 27, 2015 11:32 AM in response to berrycoolmom
    Level 7 (25,429 points)
    iPhone
    Dec 27, 2015 11:32 AM in response to berrycoolmom

    Any chance that you have also used iCloud to backup some of your data? Or do have any other backups listed in iTunes/Edit/Preferences/Devices that you can choose?

    In case iCloud still has some data, try to restore from those backups. If iTunes still has some backups listed, try to use those. But remember, that all data and settings will be also set back to that point in time when the backup had been taken.

    Restore your device from an iCloud or iTunes backup - Apple Support

     

    If there are no other backups available, you'll have to start from the scratch again, sorry. Contact info might still be part of the address book on your computer and can be synced back again, using iTunes.