HT203421: Troubleshooting the Mac App Store

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ScottJG24

Q: My Mac Apps Store will not load properly.  Mac OS X 10.11 El Capitan

I have some app updates but my Mac Apps Store will not load properly.  iTunes does not have any issues.  I am running Mac OS X 10.11 El Capitan.

iPad 2, iOS 5.1.1, Settings> Mail, Contacts, Calendars

Posted on Dec 27, 2015 4:43 AM

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Q: My Mac Apps Store will not load properly.  Mac OS X 10.11 El Capitan

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 27, 2015 12:49 PM in response to ScottJG24
    Level 10 (207,926 points)
    Applications
    Dec 27, 2015 12:49 PM in response to ScottJG24

    What exactly happens?

  • by ScottJG24,

    ScottJG24 ScottJG24 Dec 27, 2015 12:57 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 27, 2015 12:57 PM in response to Linc Davis

    Nothing loads.  I have Internet and attempted to sign in/sign out, & reload page.  No icons nor content loading.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 27, 2015 1:15 PM in response to ScottJG24
    Level 10 (207,926 points)
    Applications
    Dec 27, 2015 1:15 PM in response to ScottJG24

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by miroslavfrompiestany,

    miroslavfrompiestany miroslavfrompiestany Dec 28, 2015 10:44 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2015 10:44 AM in response to Linc Davis

    Hi Davis,

    I have a similar problem with app store, below is lines from Console

    thanks

    miroslav

     

    28/12/15 19:31:19,355 App Store[3609]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

  • by ScottJG24,

    ScottJG24 ScottJG24 Dec 28, 2015 11:59 AM in response to miroslavfrompiestany
    Level 1 (0 points)
    Dec 28, 2015 11:59 AM in response to miroslavfrompiestany

    I found the best combination that FINALLY worked for me.  This is what I did:

     

    1) Shut down my Mac

    2) used the following key combinations:  Hold down Command, Option, P, & R keys at the same time.  Wait for your Mac to chime TWICE then release the keys.  My Mac App Store FINALLY works.  You'd best to run Time Machine backup if you get your Mac App Store going.  That's what I did after I emptied my recycle bin..

  • by miroslavfrompiestany,

    miroslavfrompiestany miroslavfrompiestany Dec 29, 2015 1:59 PM in response to ScottJG24
    Level 1 (0 points)
    Dec 29, 2015 1:59 PM in response to ScottJG24

    Thank you,

     

    it works, but I have to uninstall and reinstal all updating apps from app store and empty trash.