Q: I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money anyway but doesn't update anything. How do I fix this problem?

I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money anyway but doesn't update anything.

iPhone 5s, iOS 9.2

Posted on Dec 27, 2015 10:15 AM

I have this question too

Q: I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money an ... more

All replies

Helpful answers

by ChrisJ4203,

ChrisJ4203 Dec 27, 2015 10:18 AM in response to Superman7779
Level 9 (58,097 points)

iPhone

Dec 27, 2015 10:18 AM in response to Superman7779

This could be a hold check on your credit card. https://support.apple.com/en-us/HT201382 It is not actually taking money from your account. As far as the declining of the card, the decline is made by your credit card company or bank. You need to check with them. You can also double-check with iTunes support. See this link for contacting them. http://www.apple.com/emea/support/itunes/contact.html
Reply options

Link to this post

Q: I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money anyway but doesn't update anything. How do I fix this problem?

All replies Helpful answers

by ChrisJ4203,

All replies

Helpful answers