Q: I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money anyway but doesn't update anything. How do I fix this problem?

I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money anyway but doesn't update anything.

iPhone 5s, iOS 9.2

Posted on Dec 27, 2015 10:15 AM

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Q: I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money an ... more

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by ChrisJ4203,

ChrisJ4203 Dec 27, 2015 10:18 AM in response to Superman7779
Level 9 (58,633 points)

iPhone

Dec 27, 2015 10:18 AM in response to Superman7779

This could be a hold check on your credit card. https://support.apple.com/en-us/HT201382 It is not actually taking money from your account. As far as the declining of the card, the decline is made by your credit card company or bank. You need to check with them. You can also double-check with iTunes support. See this link for contacting them. http://www.apple.com/emea/support/itunes/contact.html
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Q: I have 18 updates on my iPhone 5s. When I try to update it takes me to payment method. Then it declines my card but takes money anyway but doesn't update anything. How do I fix this problem?

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by ChrisJ4203,

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