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Dec 27, 2015 10:35 AM in response to alanwbby macjack,Startup in Internet Recovery Mode holding down Command+Option+R keys.
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Dec 27, 2015 10:45 AM in response to Allan Eckertby alanwb,I Want to erase all files before I give it my niece
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Dec 27, 2015 10:55 AM in response to lllaassby alanwb,I Got stuck on Step 4. I tried to check if I was registered with apple support but I was told my browser is not supported. Why is that ?
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Dec 27, 2015 11:02 AM in response to macjackby alanwb,Which is the Option key? is that the same as alt?
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Dec 27, 2015 11:11 AM in response to alanwbby macjack,Safari ought to be supported. Click on Safari menu and choose "About Safari" and tell us the version you are running, it's possible it needs to updated. But this seems odd to me...
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Dec 27, 2015 11:24 AM in response to alanwbby macjack,★HelpfulGo to Apple menu . About this Mac and tell us version, model and processor.
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Dec 27, 2015 11:22 AM in response to macjackby alanwb,v 10.5.8
model macbook pro 15"
processor intel core 2 duo