iPhone & iPad not showing in iTunes

Question

Level 1

0 points

iPhone & iPad not showing in iTunes

I have windows 10 installed into my laptop and the newest up date of iTunes. However, ever since I got the new iTunes update my phone and iPad won't connect to it.

I can access my photos and bit's through the folders on my computer so the connection is fine; I also tried different leads but no luck. Is anyone else having the same problem or know anyway to help me?

Thank you

iPhone 6, iOS 9.2

Posted on Dec 27, 2015 2:51 PM

Reply

Answer 1

Best reply

turingtest2

Level 10

272,743 points

Dec 28, 2015 6:05 AM in response to 23rdApple

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

tt2

Reply

Answer 2

23rdApple Author

Level 1

0 points

Dec 28, 2015 2:49 PM in response to turingtest2

I have gotten to step 3 but the apple USB doesn't show up; however I can acess my photos on my phone through folders. Do you know what is wrong?

Thanks

Reply

Answer 3

turingtest2

Level 10

272,743 points

Dec 30, 2015 5:36 PM in response to 23rdApple

When you plug in your device do you see any new entries pop-up in the device manager?

tt2

Reply

Answer 4

23rdApple Author

Level 1

0 points

Dec 31, 2015 2:49 AM in response to turingtest2

No, it's all the same USB things that come up

Reply

Answer 5

turingtest2

Level 10

272,743 points

Dec 31, 2015 3:04 AM in response to 23rdApple

Try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support.

tt2

Reply

Answer 6

23rdApple Author

Level 1

0 points

Jan 16, 2016 12:19 PM in response to turingtest2

I've tried that aswell, nothing is working I'm not sure if it was the new update of iTunes

Reply

Answer 7

turingtest2

Level 10

272,743 points

Jan 16, 2016 12:33 PM in response to 23rdApple

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

Reply

Answer 8

jimboyer

Level 1

0 points

Feb 10, 2016 4:43 PM in response to 23rdApple

Ok finally Fixed this problem after wasting quite a few hours.

Answer is pretty simple I tunes has some sort of error, and needs a reinstall

I was able to back up my photos directly onto the PC (no music on my phone)

Then Uninstalled:

ITunes
Apple Software upgrade
Apple mobile Device support
Bonjoir
Apple application support

Then reinstalled off apple website

When I reinstalled the old backup of the phone was still there, did not attempt to use this just made a new backup.

All working now 🙂 Jim Boyer, Business Coach

Reply