Log in problems on new Macbook Pro

Question

Level 1

8 points

Log in problems on new Macbook Pro

I gave my partner a new Macbook Pro for Xmas 2015 (OS X El Capitan 10.11 or 12?). She set it up (followed all prompts) and turned it off. When she opened it again she was prompted for a log in password but she NEVER was asked to set up a log in password. We have tried all sorts of ways to correct it using Apple ID etc and reset but it still asks for a log in password. Does anyone have any ideas about solving this problem? The on line chat is busy, the phone help wait time is horrendous.

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Dec 27, 2015 2:43 PM

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Answer 1

dominic23

Level 10

84,018 points

Dec 27, 2015 3:55 PM in response to MuzzaMC

Reset Password

OS X 10.7 Lion,10.8 Mountain Lion,10.9 Yosemite, 10.10 Yosemite and 10.11 El Capitan

Start the computer,then press and hold down command and R keys to start into recovery partition.

When you see the Apple logo, release the keys.

Wait until OS X Utilities window shows up.

Move the mouse pointer to the menubar at the very top of the screen, click "Utilities” and then select "Terminal"

from the dropdown.

Terminal window will appear.

Type in resetpassword and press enter on the keyboard.

Quit Terminal.

Reset Password Utility window will open. Select Macintosh HD, if not already.

Select the user account from the popup menu box under “Select user account”.

Enter a new password.

Re-enter the new password for the user.

Enter a hint.

Click the "Save" button.

Click  in the menubar and select Restart.

Log in.

When Keychain dialog box appears, select “Create New Keychain”.

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Answer 2

John Galt

Level 10

156,770 points

Dec 27, 2015 11:34 PM in response to MuzzaMC

OS X will permit you to create an account without a password. The system will warn you that it's a bad idea, because it is. Have you tried simply leaving that field blank when you log in?

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Answer 3

MuzzaMC Author

Level 1

8 points

Dec 29, 2015 3:16 PM in response to dominic23

Thank you for your reply. I had tried this previously and it didn't work. I took the laptop back to the Apple store and they had to reset it. Apparently the problem was a bit complicated and it took them 30 minutes for technical staff to reset.

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Answer 4

MuzzaMC Author

Level 1

8 points

Dec 29, 2015 3:17 PM in response to John Galt

Thanks, but the problem had to solved with a major reset by technical staff at the Apple store. All working now.

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