B4k3d
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Q: Why is my   volume on my Sony mdr10rbt headphones not working?

hey new to the forum so apologies if this ends up in the wrong department..

 

i Purchased Sony mdr10rbt bluetooth headphones and for some reason when i use them with my apple devices the + button on my volume rocker on the headphones does not turn the volume up . I can decrease the volume no problem but not up?

 

if someone can help me I would greatly appreciate it .

 

many thanks in advance and wishing  all  happy new year and many happy returns

iPod touch, iOS 9.2, 6th gen 64gb

Posted on Dec 28, 2015 3:00 AM

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B4k3d

Q: Why is my   volume on my Sony mdr10rbt headphones not working?

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  • by sterling r,

    sterling r sterling r Dec 29, 2015 9:05 AM in response to B4k3d
    Community Specialists
    Dec 29, 2015 9:05 AM in response to B4k3d

    Hello B4k3d,

     

    It sounds like you are not able to use the volume up button on your headphones when they are connected to any of your iOS devices with bluetooth. Normally I would recommend this troubleshooting for that kind of issue to start on the iOS side of the equation:

     

    Set up and use third-party Bluetooth accessories

    Disconnect a Bluetooth accessory 

    To temporarily disconnect the accessory, go to Settings > Bluetooth, and tap   next to your Bluetooth accessory. Then tap Disconnect.

    Turn off a Bluetooth accessory 

    If you turn off a Bluetooth accessory, it will still be paired to your device but you’ll need to turn it on again to use it.

    Unpair a Bluetooth accessory 

    To unpair a Bluetooth accessory, tap Settings > Bluetooth, find the device you want to unpair, and tap   , then Forget this Device.

    When you Forget this Device on your iPhone, iPad, or iPod touch, that accessory is removed from the list of available Bluetooth devices. To add the Bluetooth accessory to your device again, place it back in discovery mode and repeat the steps above to pair it again.

     

    In this instance though, if the above does not resolve it may indicate an issue with the headphones themselves since multiple devices they get paired to are having the same issue. You may need to reach out to the headphone manufacturer.

     

    Thank you for using Apple Support Communities, all the best!