HT201356: About your Apple ID email addresses

Learn about About your Apple ID email addresses
silencewenci
Level 1 (0 points)

Q: Delete iCloud Account From iPhone 6 Without Password

Hi,

 

My wife introduced Apple ID, but now forgotten the password, it has introduced many times wrong password.

 

It turned out that it has implemented and wrong mail in registration and therefore does not arrive instructions to her email address

She also does not remember what has brought on security questions

 

 

At the moment it can not delete iClode ID because she does not know the password

 

 

This is a vicious circle from which we do not know how to get out

 

Iphone 6 - iOS 9.2

 

please help what to do???

iPhone 6, iOS 9.2

Posted on Dec 28, 2015 4:36 AM

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silencewenci

Q: Delete iCloud Account From iPhone 6 Without Password

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 28, 2015 8:15 AM in response to silencewenci
    Level 10 (103,341 points)
    Apple TV
    Dec 28, 2015 8:15 AM in response to silencewenci

    Welcome to the Apple community.


    Sorry, but if your wife entered the wrong email address in the first place, she could not have verified the address for ID and therefore it doesn't exist. However, just in case you are mistaken about what has happened...

     

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this wayl you will not be charged for assistance, even if you don’t have an AppleCare plan.


    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.


    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.


    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.


    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.


    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.