os el capitan downgraded to yosemite

Question

Level 1

1 points

os el capitan downgraded to yosemite

I was running El Capitan latest update. The other day I was having trouble with some pop up virus alerts from a streaming site. I needed do a few force quits on Safari and a few hard shut downs on the laptop because it was freezing on restarts. It then booted up in the Yosemite 10.10.5 and is still doing so. There seems to be no sign that El Capitan was ever installed. Runs fine now. Actually better. El Capitan ran very slow. Many spinning wheels

Any Ideas??

Macbook Pro Early 2011

2.7GHz Intel Corei7

4GB 1333MHz DDR3

Yosemite 10.10.5

Posted on Dec 28, 2015 4:13 AM

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Answer 1

pinkstones

Level 5

4,246 points

Dec 28, 2015 4:27 AM in response to DKQ

That doesn't make any sense. A computer doesn't downgrade itself after a reboot. Go up to  --> About This Mac and tell us what OS your computer is currently running. Also, it's not a good idea to go on those streaming sites for precisely the reason you discovered; they're loaded with pop-ups that hijack your browser, possibly enticing you to download some garbage product, all in the name of making the pop-ups stop. All you had to do to eliminate this was Force Quit Safari, then reopen Safari in Safe Mode, by holding down the Shift key. Safe Mode prevents any previous windows/tabs from reopening.

Could you also post your EtreCheckreport for us? Download the program and let it run, copying the status report to paste here. If El Capitan is running slow for you, there's probably a good reason for that, and we'll see it in your report.

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Answer 2

DKQ Author

Level 1

1 points

Dec 28, 2015 6:30 AM in response to pinkstones

I know it's crazy but it happened.

Thanks for the help.

OS X Yosemite 10.10.5

EtreCheck version: 2.6.6 (226)

Report generated 12/28/15, 9:26 AM

Runtime 4:31

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Early 2011)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro8,1

1 2.7 GHz Intel Core i7 CPU: 2-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 782 - SN = 9G13305JYD3MA

Video Information: (What does this mean?)

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X Yosemite 10.10.5 (14F1509) - Time since boot: about one day

Disk Information: (What does this mean?)

TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (386.16 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: (What does this mean?)

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Configuration files: (What does this mean?)

/etc/sysctl.conf - File exists but not expected

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Applications/Hotspot Shield.app

[not loaded] com.anchorfree.tun (1.0) [Click for support]

/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 - SDK 10.4) [Click for support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 - SDK 10.4) [Click for support]

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6) [Click for support]

[loaded] com.jft.driver.PdaNetDrv (1.0.64) [Click for support]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6) [Click for support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6) [Click for support]

Launch Agents: (What does this mean?)

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.rim.BBAlbumArtCacher.plist [Click for support]

[running] com.rim.BBLaunchAgent.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[running] com.rim.BBDaemon.plist [Click for support]

[running] com.seagate.TBDecorator.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[failed] com.apple.UninstallMonitor.plist - /Users/dkquinn/Library/Application Support/MacBooster 3/UninstallMonitor.app/Contents/MacOS/UninstallMonitor: Executable not found!

[loaded] com.valvesoftware.steamclean.plist [Click for support]

[loaded] uk.co.markallan.clamxav.clamscan.plist [Click for support]

[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]

User Login Items: (What does this mean?)

uHD-Agent UNKNOWN (missing value)

smcFanControl Application (~/Desktop/smcFanControl.app)

Steam Folder (/Applications/Steam.app/Contents/MacOS)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

PdaNetMac UNKNOWN (missing value)

Flycut Application (/Applications/Flycut.app)

Wondershare Helper Compact Application (~/Library/Application Support/Helper/Wondershare Helper Compact.app)

Aimersoft Helper Compact Application (~/Library/Application Support/Helper/Aimersoft Helper Compact.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

VerizonUpdateCenter Application (/Applications/VerizonUpdateCenter.app)

Other Apps: (What does this mean?)

[running] OpenObject.fuspredownloader.5428

[running] VDSI.VerizonUpdateCenter.70748

[running] com.aimersoft.helper_compact.124992

[running] com.apple.xpc.launchd.oneshot.0x10000006.CCC User Agent

[running] com.eidac.smcFanControl2.57968

[running] com.etresoft.EtreCheck.126696

[running] com.generalarcade.flycut.38656

[running] com.google.Chrome.84380

[running] com.intego.virusbarrierexpress.agent

[running] com.wondershare.helper_compact.86652

[running] com.yourcompany.KiesAgent.86936

Internet Plug-ins: (What does this mean?)

WidevineMediaTransformer: Version: Unknown [Click for support]

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

DivX Web Player: Version: 3.5.0.5 - SDK 10.10 [Click for support]

Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

CitrixICAClientPlugIn: Version: 11.9.0 - SDK 10.9 [Click for support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

OnLiveGameClientDetector: Version: OnLiveGameClientDetector 1.0.0 [Click for support]

PepperFlashPlayer: Version: 20.0.0.228 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]

WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

User internet Plug-ins: (What does this mean?)

BlueStacks Install Detector: Version: Unknown

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Google Earth Web Plug-in: Version: 6.1 [Click for support]

Safari Extensions: (What does this mean?)

gophoto-it

Add To Amazon Wish List

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Perian [Click for support]

Seagate Dashboard for Mac OSX [Click for support]

Time Machine: (What does this mean?)

Time Machine not configured!

Top Processes by CPU: (What does this mean?)

21% mdworker(6)

6% WindowServer

2% kernel_task

2% fontd

1% BBLaunchAgent

Top Processes by Memory: (What does this mean?)

458 MB kernel_task

356 MB com.apple.WebKit.WebContent(4)

266 MB Google Chrome Helper(2)

164 MB ocspd

147 MB softwareupdated

Virtual Memory Information: (What does this mean?)

31 MB Free RAM

3.97 GB Used RAM (952 MB Cached)

2 MB Swap Used

Diagnostics Information: (What does this mean?)

Dec 27, 2015, 09:36:41 AM Self test - passed

Dec 26, 2015, 03:28:56 PM ~/Library/Logs/DiagnosticReports/soagent_2015-12-26-152856_[redacted].crash

Dec 26, 2015, 07:53:47 AM /Library/Logs/DiagnosticReports/BattleNations_2015-12-26-075347_[redacted].cpu_ resource.diag [Click for details]

Dec 25, 2015, 08:04:09 PM /Library/Logs/DiagnosticReports/BattleNations_2015-12-25-200409_[redacted].cpu_ resource.diag [Click for details]

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Answer 3

Barney-15E

Level 10

123,110 points

Dec 28, 2015 7:00 AM in response to DKQ

DKQ wrote:

I know it's crazy but it happened.

It can't. The files no longer exist to be "downgraded" to. You never had El Capitan installed or you restored from a backup.

What you did have installed is a lot of crapware.

MacBooster -- useless crap

The following are known problems causes crashing and other issues. I don't know if any have functional versions available:

RIM Blackberry

Samsung DevGuru stuff

Kies app

I'm not sure about the status of Hotspot Shield. Like any other system mod, you will have to actively check for updated software at each OS update. Most developers can't seem to keep up with Apple's pace of updates and upgrades.

I don't know if there are any problems with the Seagate software, but I'm not sure why you need drivers for a hard drive.

As an aside, you've still got an old DotMac user agent loading; you can find it in your user/Library/LauncAgents folder. Just delete it.

com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

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Answer 4

pinkstones

Level 5

4,246 points

Dec 28, 2015 7:02 AM in response to DKQ

I would uninstall Google Chrome. It's a massive RAM hog and slows down your system. It requires numerous "helper" applications to run. If you don't like Safari, I'd use Firefox. It's less memory intensive.
Uninstall ClamxAV and Intego Virus Barrier. For one, no computer, not even PCs, need two anti-virus programs running at the same time, and two, there is no virus currently in the wild that can do any damage to OS X, so anti-virus programs, while well-meaning, are not necessary.

I'm not too well-versed on all the drivers you have installed, so I can't say with any certainty whether you should keep them or uninstall them, but I will say you have a lot of Internet plug-ins, and I can't imagine they help your system run any smoother or quicker.

Reply

Answer 5

DKQ Author

Level 1

1 points

Dec 28, 2015 7:16 AM in response to pinkstones

I admit I have a lot of garbage installed. Most of which I no longer use. But doesn't explain how El Capitan that I've been using for months is no longer there.

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Answer 6

pinkstones

Level 5

4,246 points

Dec 28, 2015 7:22 AM in response to DKQ

You couldn't have been using El Capitan for months. I'm sorry, but that's not how it works. You don't upgrade your operating system, reboot your computer, then find yourself running the previous operating system. Either you hadn't actually upgraded to El Capitan from Yosemite, or you reverted back to Yosemite from El Capitan via a Time Machine backup. Operating systems do not spontaneously downgrade themselves like that.

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Answer 7

DKQ Author

Level 1

1 points

Dec 28, 2015 8:16 AM in response to pinkstones

As you can see by the Etrecheck, Time machine isn't even configured. So no back up came from there.

I do have another Macbook Pro attached to the same Apple account. Is it possible the app store has gotten the 2 lab tops confused?

I know I'm reaching..

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Answer 8

Linc Davis

Level 10

209,739 points

Dec 28, 2015 9:05 AM in response to DKQ

The "etrecheck" stuff is irrelevant to your question, obviously. Please start up the computer while holding down the option key. A row of icons will appear, representing the available startup volumes. If there's more than one choice, try one that isn't selected.

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