Every time I try to Purchase an app or a song I just get a spinning wheel I don't get a prompt that it will cost or do you want to actually download this. The spinning wheel just goes forever. The only fix I found was too erase all settings. and then two days later I'm back at this point again anyone know any fix for this.
iPhone 6s Plus, iOS 9.2
Hello SulfateX,
Thank you for using Apple Support Communities.
I see you are having issues accessing the iTunes Store and getting a spinning wheel when you try. If you haven't tried it already, try logging out of iTunes and logging back in and trying it again. If that doesn't work, then take a look at the steps in the following article. It doesn't match your symptoms exactly, the steps could help with what you are experiencing.
The specific steps I am looking at are:
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update
on your device's Summary page.- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If you can’t connect to the iTunes Store
Happy Holidays
I found that resetting the iPhone (holding down the power button and the home button simultaneously for 10 seconds) and attempting the purchase again worked. This was on an iPhone 5S.
Cant purchase anything spinning
