temekugirl

Q: family sharing- no parental request

I recently set up the family sharing and had each of my kids set up their own apple id. They are all listed under my family sharing on my iCloud and the same on their devices. The problem is when they try and download an app I am not getting a notification. I saw that they needed to go into their iCloud under family sharing and confirm their account. But when I go to confirm the account it says "confirm the account you want to use to share purchases" I am not sure which apple id to use. If I put it my id (the one the purchases are made through) it says this acc cannot be used b/c it is already shared by a family member using ask to buy. And if I put in my sons id it says I need to set up a cc for purchases. Which I do not want to do

iPhone 6

Posted on Dec 28, 2015 8:44 AM

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Q: family sharing- no parental request

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  • by norm123,

    norm123 norm123 Dec 29, 2015 2:10 PM in response to temekugirl
    Community Specialists
    Dec 29, 2015 2:10 PM in response to temekugirl

    Hi temekugirl,

    I understand that you are stuck on an Ask to Buy for your family. Let's go over some of that information to get that sorted out.

    Start with taking a look at the settings and steps for turning on Ask to Buy as well as approving them. As long as you have gone through this setup, then you should get notifications with the ability to approve or deny them. 
     

    Turn on Ask to Buy

    The family organizer can turn on Ask to Buy for any family member who isn't an adult. It's on by default for any children under 13, and you'll be asked if you want to enable Ask to Buy when inviting anyone under 18 to your family group.*

    Use these steps to turn Ask to Buy on or off for family members who are under 18* in your family group. If you turn off Ask to Buy for a family member after they turn 18,* you can't turn it on again.

    iPhone, iPad, or iPod touch

    1. Tap Settings > iCloud > Family and tap your family member's name.
    2. Tap Ask to Buy.

    Mac

    1. Choose Apple menu > System Preferences > iCloud.
    2. Click Manage Family and select your family member's name.
    3. Select Ask to Buy.

    If you created your child's account using Apple ID for Students, you can use Ask to Buy for personal purchases outside of the educational institution. It won't apply to any apps or other content distributed by the school.

    Request from Jimmy

    Approve or decline a request

    If you're the organizer, you can use these steps to make or decline the purchase from your iOS device or Mac:

    1. Open the notification to see the item that your family member wants to get. (See your notifications on your Mac or iOS device.)
    2. Approve or decline the purchase.
    3. If you approve, you need to sign in with your Apple ID and password to make the purchase.

    After it's purchased, the item is added to the family member’s account and shared with the rest of the family group. If a family member downloads a previous purchase again, downloads a shared purchase, installs an update, or uses a redemption code in the store, the organizer won't get a notification.

    If you decline the request or don't make the purchase, it will be deleted after 24 hours, and the child will need to make the request again.

    Choose another approver 

    The organizer can give another parent or guardian in the group permission to manage Ask to Buy requests. Only one adult needs to manage each purchase, and after it's done, the purchase is final.

    • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Family, tap your family member, then tap Parent/Guardian.
    • On your Mac, choose Apple menu > System Preferences > iCloud, select your family member, then select Parent/Guardian.


    Request and make purchases with Ask to Buy
    https://support.apple.com/en-us/HT201089


    Let me know if this helps or need further assistance on this issue.

    Have a good day

  • by temekugirl,

    temekugirl temekugirl Dec 29, 2015 7:02 PM in response to norm123
    Level 1 (4 points)
    Safari
    Dec 29, 2015 7:02 PM in response to norm123

    ok, yes we have done all that. So when my one daughter went to get an app I got the notification and approved it. But on my sons iPod when he goes to download an app it brings up my apple id and asks for the password instead of asking for his id. Even though he is listed under the family sharing and with his apple id. I know I am missing something and can't figure it out

  • by norm123,

    norm123 norm123 Dec 30, 2015 6:43 AM in response to temekugirl
    Community Specialists
    Dec 30, 2015 6:43 AM in response to temekugirl

    Hey temekugirl,

    The only thing I can think of is to make sure that he is signed into his iCloud account on his device. If the setup is good and you are still having issues, then you will want to contact Apple Support for further assistance.  

    Contact Apple Support
    https://www.apple.com/support/contact/

    Take care