nikkyfromeugene
Level 1 (4 points)
Mac OS X

Q: How do I reset my security questions Apple ID profile page?

I need to reset my security questions to update older app purchased under other id number that had been compromised, and the link to reset is not appearing on my profile page. I cannot update my os 10.8.5 because it will make thousands of dollars in audio/video software and utility software useless. I cannot contact aspects of Apples' web sites due to browser versions.

 

***Limited resource for contact for more than 10,000 dollars worth of iMac, Iphones, Base stations, Time capsule, and 2 Mc Pro's with thunderbolt displays.

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5), mid 2012

Posted on Dec 28, 2015 8:08 AM

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nikkyfromeugene

Q: How do I reset my security questions Apple ID profile page?

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Dec 28, 2015 8:50 AM in response to nikkyfromeugene
    Level 9 (70,250 points)
    iTunes
    Dec 28, 2015 8:50 AM in response to nikkyfromeugene

    Try another browser as a test.

     

    Firefox


    Apple ID - Manage

  • by nikkyfromeugene,

    nikkyfromeugene nikkyfromeugene Dec 29, 2015 8:49 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Dec 29, 2015 8:49 AM in response to Eric Root

      I started with the browser, and went as far as to reinstall, due to other issues combining to make me think that the combined symptoms could ad up to damaged file errors I also have gone int time machine back ups from the beginning of my apple id to search a hidden and pass protected  file i create in Terminal, to store all my passwords in. I have no record of this security questions nor a note that i create or update at every point i log in to someplace new. I have done this since the pc only days.

      I just tried the log in again, but the recovery option for security questions does not exist on this page in my view. I am a web developer and i am very schooled in OS X. This option is missing from my view. I have no record of it, and Apple has been super evasive when trying to fix any problems related to unsupported OS X. Not even sure this is OS related, but regardless it is becoming a negative issue dealing with my account with Apple, and making me contemplate Linex and HacIntosh OS's.

      All the support online and phone lead to the ios/osx gateway. Even when i come on here, i am not able to just choose my id to look at a problem, but through the OS/ios or the year of my computers/iphone.

    Thank you for your help.

  • by Eric Root,

    Eric Root Eric Root Dec 29, 2015 9:19 AM in response to nikkyfromeugene
    Level 9 (70,250 points)
    iTunes
    Dec 29, 2015 9:19 AM in response to nikkyfromeugene

    You are welcome. Clarification question - you still haven't been able to reset your security questions?

     

    Apple ID - If you forgot the answers to your Apple ID security questions

     

    There is a contact link.

     

    Apple ID Support