Harlemite In Stockholm
Level 1 (10 points)

Q: New Apple TV (4th Generation) Won't Recognize My iPhone

My new Apple TV won't recognize my iPhone 6, and vice versa. I know Airplay is on, because it works just fine when I play something via Airplay. I also know that Bluetooth is on. However, nothing is being recognized. The Other Devices gear just keep spinning and spinning as if searching. It's driving me kind of nuts now.

MacBook Air, OS X El Capitan (10.11)

Posted on Dec 28, 2015 9:01 AM

Close
Harlemite In Stockholm

Q: New Apple TV (4th Generation) Won't Recognize My iPhone

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 28, 2015 10:10 AM in response to Harlemite In Stockholm
    Level 10 (104,526 points)
    Apple TV
    Dec 28, 2015 10:10 AM in response to Harlemite In Stockholm

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.