Roberto5588
Level 1
(0 points)
Q: My iPhone is not downloading apps
I Recently bought a new iPhone 6s and it was working fine until one day when I tried downloading a game and it does not want to downlaod it will just say waiting or start loading then stop. or load then I press pause then it loads more then goes back to waiting. It is also like this on my iPad mini 3. I tried downloading a different game of the same style but the same thing happens. Does anyone know how to fix this. I have already tried resetting my router and unplugging it and plugging it back in. I have also already tried disconnecting from my internet and connecting. I have also tried shuttig them off and turning them back on. Does anyone know how to fix this.
iPhone 6s, iOS 9.2
pedro d
Community Specialists
Hello there, Roberto5588.
It sounds like you're unable to download multiple apps from the App Store on both your iPhone 6s and your iPad Mini 3. This may be related to how those devices are connecting to the iTunes/App Store. The following Knowledge Base article offers up some great steps for troubleshooting:
If you can’t connect to the iTunes Store
Before you begin
- Make sure that you can access the Internet on your computer or device.
- Make sure that your computer meets the iTunes minimum system requirements.
- Make sure that your operating system is up to date.
Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
Windows: Go to Microsoft's Windows Update webpage.
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
