HT201413: Resolve issues between iTunes and third-party security software

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secretley

Q: error 2001??

Trying to restore my iPhone4s but it error 2001 comes up.  What does that mean and how do I fix it?

iPhone 4S

Posted on Dec 28, 2015 7:11 PM

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Q: error 2001??

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  • by norm123,

    norm123 norm123 Dec 30, 2015 6:56 AM in response to secretley
    Community Specialists
    Dec 30, 2015 6:56 AM in response to secretley

    Hello secretley, 

    I understand that you are having issues with your iPhone restoring with iTunes. Let's go over what that error means and how to resolve it. 

    The 2001 error relates to a USB connection issue. What you can do to fix that is trying a different cable as well as try using a different port on your computer when trying to restore it. If that does not work, try a different computer if you have access to one. The details to troubleshoot this is outlined below. 

    Get help with iOS update and restore errors
    https://support.apple.com/en-us/HT204770

     

    Check your USB connections

    Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, try different equipment:

    If you still see the error message, check for hardware issues.


    Take care