Ray_ES

Q: Apple Mail displays incorrect number of unread messages

Hi


Apple mail on my iPad is connected to my Microsoft Hotmail account. I have about a dozen email boxes within my Hotmail account (in addition to the standard "Inbox)" and Hotmail sorts my emails into each box based on rules I've created.


Several months ago, Apple mail started to display the number of unread emails in one of my email boxes incorrectly. Just recently, it started displaying the number of unread emails in a second box incorrectly. In one, Apple mail displays 4 unread emails although that one is almost always empty. In the other, which always has quite a few read email in it, Apple mail displays 6 more unread emails than exist. That is, if there are 2 unread emails, Apple mail says I have 8.


  • I've checked the email boxes in my Hotmail account by going there in my browser to find out if there are more unread emails than Apple mail is downloading. There are not.
  • I downloaded the Microsoft Outlook app to check and it displays the correct number of unread emails for each box.


Is there a way to get Apple mail to correctly display the number of unread emails?


Thanks.


Ray

iPad 2, iOS 9.2

Posted on Dec 29, 2015 1:46 AM

Close

Q: Apple Mail displays incorrect number of unread messages

  • All replies
  • Helpful answers