ipod classic recognised by my laptop but not itunes after latest software update

What antivirus software do you have, if any? Norton in particular may block communications.

Is the iPod service running? Check using WinLogoKey+R then type in services.msc[enter].

tt2

It says Windows XP in your profile info at bottom of post. I don't think the latest iTunes supports Windows XP ("Windows 7 or later" according to iTunes download page); was your update to "iTunes/laptop" for both Windows and iTunes, at the same time?

I would try a few things to rule out possible causes. First, shut down (power off) your computer and disconnect all USB devices including any hubs (you can leave standard keyboard/mouse connected, if used). Start up computer, run iTunes, and connect iPod to a direct USB port. This test for problem with USB port (such as lack of power on USB bus), and possible interference between connected USB devices.

If there is no change regarding the problem, try putting the iPod into Disk Mode

Putting iPod into Disk Mode - Apple Support

Then, connect it to your computer (still by itself) with iTunes running. If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery." If it's OK to do a Restore (which erases your iPod), tell iTunes to proceed.

Arnott32 wrote:

Cheers for that. Just checked and the ipod service is running (manual). I'll run through the Norton settings again but pretty sure that's not the problem either.

Temporarily disable Norton AV and reboot. Will the classic connect to iTunes now?

tt2