iPad air won't download data with recovery mode

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iPad air won't download data with recovery mode

hi everyone, i am stuck i recently changed the password on my 4 day old iPad air!!!!!! and for the life of me i can not remember it, i have tried to recover it with out using iTunes or iCloud, through the factory rest but my iTunes keeps loading saying is is in recovery mode trying to download the soft ware, but it has been doing this for the past 5 hours... i am about to pull my hair out.. please any advice, i can not get to a apple store for over a week, i don't care at all about loosing everything, i just need to have access to my iPad.

i should also add i am using a macbook air to do this process..

please help me .

Posted on Dec 29, 2015 6:41 AM

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Answer 1

judysings

Community Specialist

Dec 30, 2015 12:54 PM in response to chelsea hogg

Hi Chelsea,

If you forgot the passcode for your iPad Air, follow the steps below to erase the iPad and set it up as a new device. If you are still unable to use recovery mode, click on the Apple Support link and an advisor can help you over the phone.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
https://support.apple.com/en-us/HT204306

Erase your device with recovery mode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.

While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.

When you see the option to Restore or Update, choose Restore.

iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

Wait for the process to finish. Then you can set up and use your device.

Get more help

If you can’t force restart or use recovery mode because of broken buttons, contact Apple Support.

Last Modified: Nov 2, 2015

Take care,

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