Q: My 3rd gen apple tv didn't come with the netflix, hulu plus or HBO GO apps they advertised. is this normal? how do i get it? i rea ... My 3rd gen apple tv didn't come with the netflix, hulu plus or HBO GO apps they advertised. is this normal? how do i get it? i really really need help more
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Helpful answers
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Dec 29, 2015 11:09 AM in response to nique1210by Phil0124,Are you sure its a 3rd Gen Apple Tv?
3rd Gen Apple Tv Apps are pre-installed and cannot be added or removed.
If you can't see then, make sure you are correctly connected to the internet, and make sure they are not hidden under Settings->Main Menu
If its a Fourth Generation Apple Tv, then you need to go into the App Store App, and Download them from there.
About the App Store on your Apple TV (4th generation) - Apple Support
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Dec 29, 2015 11:39 AM in response to nique1210by Winston Churchill,Where are you located, is the Apple TV set up for the same location.
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Dec 29, 2015 4:43 PM in response to nique1210by Alley_Cat,Is it new, what's the model number (not serial number or MAC address).
It may need a software update even if 'new'.
The items could be hidden from the main screen if it's secondhand and a previous user didn't want it.
Sure it's not AppleTV 4 in which case you may need to get the Netflix App from the AppleTV AppStore?