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Dec 29, 2015 1:48 PM in response to hartmut_chby ChrisJ4203,Which one of the Surface devices is this? Does it run the full version of Windows? If so, did you install iTunes on the Surface? If so, then you would need to authorize the copy of iTunes for that Apple ID. You do that by going to iTunes, then Store, then Authorize Computer. See this support document. Authorize your computer in iTunes - Apple Support