Q: cannot connect to iTunes store

So I'm getting the "cannot connect to iTunes store " message on my iPad air 2 with iOS 9.2. Steps I have tried: Log out of iTunes on the iPad Air2, iPhone, and MacBook Pro. Change date/time to a future date, restart of all devices. I am able to sign in to iTunes on other devices but NOT iPad. Strangely, I tried to back-up iPad to iCloud and got a message saying I had not backed-up in over 22 weeks(!). Any suggestions?

iPad Air, iOS 9.2

Posted on Dec 29, 2015 9:23 PM

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by Nubz N.,

Nubz N. Dec 31, 2015 7:54 AM in response to AndyRover
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Dec 31, 2015 7:54 AM in response to AndyRover

Hi AndyRover,

It sounds like you have done some good troubleshooting for your iPad not being able to connect to the iTunes Store.
I'm guessing it does get to the Internet, just having connection issues with the store.

The primary article for iTunes Store connection issues does give another step you haven't mentioned (please make sure your date and time are now current).
If you can’t connect to the iTunes Store - Apple Support
6. Reset your Wi-Fi router by turning it off and then on again.
If the steps in that artcle don't resolve it, please see
Advanced steps for fixing issues with iTunes Store connection - Apple Support

Best regards.
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