Sabacca50
Level 1 (0 points)

Q: NEW iPhone 6s Plus loses LTE signal frequently when on standby

My LTE signal gets lost frequently when the phone is idle (locked or standy or whatever you want to call it). Most of the time when I check my phone, I have no LTE signal, but then after a few moments I will magically get a great LTE signal seconds later. While I am actively using my phone I get a great signal. But if I stop using it, the signal will be lost. Because of this, texts and voicemails are greatly delayed unless I am actively using my phone when I receive them. What is also bad, is that if I do not check my phone for a long period of time (like when I am in bed), the phone drains an alarming amount of battery. I am assuming it is because the phone is trying desperately to reconnect to the lost LTE signal, but cannot for some reason until I wake it up.

 

For your information, My old phone (iPhone5) didn't have any issues with keeping the LTE signal. I live and work in the same place as before, so my surroundings are not the issue. I tried solving this issue via resetting the network settings on the phone multiple times and the problem still happens. This is not some visual bug with the lock screen either. I will not be able to send messages right when I unlock my phone while its trying to reconnect to LTE. I even get the notification about turning on cellular networks when I have this problem. Yes, it is already on, but while the phone switches from 3/4G to x1 to LTE (which is what is being displayed on the phone's top bar as I unsleep my phone) the notification will appear if I try to use data.

 

I have no idea how to submit an email to Verizon. They don't make it easy to find this information on their website. I'm not even sure if I am supposed to write my issue here or with Apple. But, as of this writing my phone has been activated for less than 14 days, which qualifies me for a return or exchange (which seems to be my only option at this point).

 

What a frustrating experience...

Posted on Dec 29, 2015 10:26 PM

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Sabacca50

Q: NEW iPhone 6s Plus loses LTE signal frequently when on standby

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  • by Coolbobcat2,

    Coolbobcat2 Coolbobcat2 Dec 29, 2015 10:35 PM in response to Sabacca50
    Level 3 (516 points)
    Dec 29, 2015 10:35 PM in response to Sabacca50

    Hi,

     

    This link is another post similar to your problem you mentioned, and some of them did different things to fix their problems, if you'd like you can check it out here: https://discussions.apple.com/thread/6543980?tstart=0

  • by Sabacca50,

    Sabacca50 Sabacca50 Dec 29, 2015 11:29 PM in response to Coolbobcat2
    Level 1 (0 points)
    Dec 29, 2015 11:29 PM in response to Coolbobcat2

    Thanks for the link. These guys in that thread couldn't access LTE at all. I can, and it works well once I am connected. My problem is when I stop using my phone and put it in my pocket for 5 mins, it will lose its connection to LTE. I have to waken my phone and use it for 30 seconds or so for my phone to regain LTE. This is very annoying, because you will miss out on texts and voicemails wont show up right away.

     

    Since you responded, just curious. If you have an iphone, what happens when you wake it after 5 min of non use. Do you see the connection bars rapidly change. Do you go from non LTE to LTE? If you do, then that might be the way the phone is designed. However, that would be terrible since you get delayed texts and voicemails... This isn't the behavior of my iphone5...

  • by santiagofromrichfield,

    santiagofromrichfield santiagofromrichfield Jan 30, 2016 3:38 PM in response to Sabacca50
    Level 1 (0 points)
    Jan 30, 2016 3:38 PM in response to Sabacca50

    I'm having th same problem. My new 6S Plus constant loses 4G/LTE signal, falling back to 3G. Some times it will even drop the carrier signal completely. I luce in an area with very good LTE coverage and this was not a problem with my previous iPhone 6 Plus.

     

    I'm running iOS 9.2.1

  • by Coolbobcat2,

    Coolbobcat2 Coolbobcat2 Jan 30, 2016 9:37 PM in response to Sabacca50
    Level 3 (516 points)
    Jan 30, 2016 9:37 PM in response to Sabacca50

    Hi Sabacca50,

     

    I apologize for the long response time, and for misunderstanding your situation you're experiencing with your iPhone. Just to clarify again from what you've mentioned, it sounds like whenever you stop using your iPhone and put it into your pocket, and then after a while it loses it's connection to LTE.

     

    Unfortunately, I've never experienced or came across a situation like this so my experience within this is very small, but based off of what you've told me I'd like to suggest these troubleshooting steps that may help you.

     

     

    These links are mentioned in the previous article I shared, but I wanted to tell you specifically just in case if you wanted to start jumping in into trying to resolve your problem.

     

     

    If you've tried the following steps, and you still haven't gotten anywhere, you could always set up an appointment at your local Apple Store at the Genius bar for them to review your iPhone and see if their's anything wrong with it.

     

    Again, I apologize for the such, long, long response and I truly hope what I've provided does help. If you have any other questions, or concerns, please do not hesitate to ask me, I will try my best to help you within my ability.