Q: urgent help with icloud !

ok so my dad have an iPhone 6 and an iPad.a few days ago he used he's phone and it turned off and when he turned it on again the phone had a factory reset, the same thing happened to his iPad . he also got an email that iCloud received a request to delete everything on he's icloud and they did so .

what can we do ? how did it happened ?

there was lot of sensitive content !, any way to retrieve it ?

iCloud

Posted on Dec 30, 2015 5:02 AM

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Q: urgent help with icloud !

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by fromsouth,

fromsouth Dec 30, 2015 5:18 AM in response to mikmik1131mik
Level 5 (4,816 points)

iCloud

Dec 30, 2015 5:18 AM in response to mikmik1131mik

First of all change his apple id password, since it looks like account was compromised.
Second if he did have backup in icloud or itunes restore from that backup.
Change your Apple ID password - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support
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by mikmik1131mik,

mikmik1131mik Dec 30, 2015 5:26 AM in response to fromsouth
Level 1 (8 points)

iPhone

Dec 30, 2015 5:26 AM in response to fromsouth

the thing is that the iCloud was deleted thats thats what he used for the backup
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by fromsouth,

fromsouth Dec 30, 2015 5:44 AM in response to mikmik1131mik
Level 5 (4,816 points)

iCloud

Dec 30, 2015 5:44 AM in response to mikmik1131mik

mikmik1131mik wrote:

the thing is that the iCloud was deleted thats thats what he used for the backup

If icloud backup was deleted, then he can use itunes backup.
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Q: urgent help with icloud !

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by fromsouth,

by mikmik1131mik,

by fromsouth,

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