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Helpful answers
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Dec 31, 2015 1:47 PM in response to Jessrose08by jason269,Hi, Jessrose08.
Thank you for visiting Apple Support Communities.
I understand that some photos are not showing properly after updating to iOS 9. If you restored from a backup after the update, these photos may just need to finish downloading.
Stay connected. If you disconnect from Wi-Fi before the process completes, the restore process pauses until you reconnect. Give the process time to finish. Restoring from a backup can take a while, depending on the size of the backup and the network speed.
Restore your device from an iCloud or iTunes backup
You may also want to force all applications to close and restart the iPhone. Test to see if the photos appear after going these steps.
If you are still unable to access these photos, here are a couple troubleshooting steps that may help.
I don't see photos from My Photo Stream on my iPhone, iPad, iPod touch, or Apple TV
If you’ve turned on iCloud Photo Library, every photo and video you take will live in iCloud, including ones from your My Photo Stream. If some of your devices don't have iCloud Photo Library turned on, My Photo Stream will upload your recent photos to share with those devices.
If you can't find your My Photo Stream images in the Photos app, follow these steps:
- From the Home screen, tap Settings > Wi-Fi. Make sure that Wi-Fi is on, and that you have an Internet connection.
- Go back to Settings and tap iCloud > Photos.
- Make sure that My Photo Stream is on. If it’s already on, turn it off and tap Delete. Then, turn on My Photo Stream again.
- On the device that took the photo you're looking for, close the Camera app. Nothing uploads to My Photo Stream until you do.
- See if your iOS device is below 20% battery power. If it is, My Photo Stream will be disabled temporarily to preserve battery life.
Get help using My Photo Stream
Your photos
In iOS 8.1 or later with iCloud Photo Library turned on, your photos and videos are stored in iCloud. They aren’t included in your iCloud backup. After you restore your device, connect to Wi-Fi and turn on iCloud Photo Library by going to Settings > iCloud > Photos. Your photos and videos will begin to download.
If you’re using iOS 8.1 or later and haven’t turned on iCloud Photo Library, or if you’re using iOS 7, iCloud backup includes photos and videos in your Photo Library or Camera Roll. They’ll download to your iOS device when you restore.
- Photos in My Photo Stream are already stored in iCloud, so they aren’t part of your backup. iCloud stores the photos that you uploaded to My Photo Stream for 30 days. To keep these photos on your device and make them part of your backups, save these photos to your Photo Library, Camera Roll, or another album.
- To view a My Photo Stream album, make sure My Photo Stream is turned on in Settings (If you use iCloud Photo Library, the My Photo Stream folder is removed).
- To recover photos that originally synced to your device from your computer, sync your device using iTunes on a computer.
- To restore Photo Library (or Camera Roll) photos to an iPhone or iPod touch, the iCloud backup must be from an iPhone or iPod touch. To restore Photo Library (or Camera Roll) photos to an iPad, the iCloud backup must be from an iPad.
Get help finding missing information in iCloud after restoring an iOS device
Cheers
