Problems with 10.11.2 update

The 10.11.1 Update caused considerable trouble and loss of data for me. Wiped out my Time Machine Backups. Also trashed my Mail. Has anyone had problems with this update?

Mac mini, OS X El Capitan (10.11.1)

Posted on Dec 30, 2015 7:40 AM

Reply
2 replies

Dec 30, 2015 7:52 AM in response to Scott R May

In these forums you'll find plenty of folks who have problems with every update. Usually, when a user has a problem with an update it's because there was already pre-existing corruption and the update exacerbated it. It's rare there is a problem with the update itself, because they are tested extensively before release. Good practices when updating include disconnecting peripherals like your TM drive. Before updating it's best to Run Disk Utility > Repair Disk when booted from your Recovery volume.


I see no issues with the 10.11.2 update but rather the systems they are being put on. You can download and run EtreCheck, before updating if you are worried, It was created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding existing problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Jan 2, 2016 11:00 AM in response to Scott R May

My update of 10.11.2 on my MacBook Pro (Retina, 13-inch, Early 2015) deleted all of my mailboxes but kept everything in the main INBOX, SENT, DRAFTS, TRASH . It deleted any mailbox I had created myself as if wanting to go back to basics. I'm at a loss of what to do at the moment except for going back a step with time machine to put the old mail back. Or forget about the whole update?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problems with 10.11.2 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.