i can send digital touch messages but cannot receive them. I assume I am doing something wrong but do not know what...?

i can send digital touch messages but cannot receive them. I assume I am doing something wrong but do not know what...Any ideas?

iwatch-OTHER

Posted on Dec 30, 2015 10:22 AM

Reply
3 replies

Dec 30, 2015 11:30 AM in response to wheelerfam5

Try these steps.


If friends still can't send a Digital Touch to you, also ask them to follow the same steps (send them a link to this thread).


  • In the Contacts app on your iPhone:
    • Check that each friend's contact card includes their Apple ID email address and iPhone number (edit where necessary).
    • Check that your own contact card includes your Apple ID email address and your own iPhone number.
  • On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
  • On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
  • Check that you have added your friends to the Friends list on your Apple Watch:
    • On your iPhone: Watch app > My Watch > Friends.
    • To add more friends: In the Friends list > Add Friend > tap someone in the list of contacts. (If someone isn't in the list, open Contacts on your iPhone, add them there, then try again).
  • Delete old iMessage conversations with your friends - on your iPhone and Apple Watch:
    • iPhone: Messages app > swipe left on a message thread > delete.
    • Watch: Messages app (from the Home screen - accessed via single press on the Digital Crown) > swipe left on a message thread > tap on trash.
  • Set new Messages conversations to start from your iPhone's phone number.

    iPhone: Settings > Messages > Send & Receive > scroll down to Start New Conversations From > choose your iPhone phone number.

  • Check the email addresses at which you can be reached via iMessage:

    iPhone: Settings > Messages > Send & Receive > under You Can Be Reached by iMessage At > enable (with a tick mark) your Apple ID email address and any others as desired, in addition to your iPhone phone number.

  • On your iPhone in the Watch app: My Watch > General > Reset > tap on Reset Sync Data (you will not see anything happen after tapping it - the process runs in the background, invisibly to the user). Wait for a minute or so before continuing.
  • Disable and re-enable iMessage on your iPhone:

    iPhone > Settings > iMessage > toggle off / on again.

  • Restart both your iPhone and your watch (turn both off at the same time, then restart your iPhone first):

    To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off. To restart: press and hold the side button until you see the Apple logo.


More information:

Use Digital Touch - Apple Support

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i can send digital touch messages but cannot receive them. I assume I am doing something wrong but do not know what...?

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