marthac56
Level 1 (0 points)

Q: wireless magic mouse

why does my wireless magic mouse loose connection 80% of the time?

Mac OS X (10.7.2)

Posted on Dec 30, 2015 7:09 PM

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marthac56

Q: wireless magic mouse

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  • by braden85,Helpful

    braden85 braden85 Jan 3, 2016 7:59 AM in response to marthac56
    Community Specialists
    Jan 3, 2016 7:59 AM in response to marthac56

    Hey marthac56.

     

    I understand that you are seeing some connection issues with your wireless Magic Mouse. I have an article for you with a couple of suggestions that may help you to troubleshoot this issue further:

    Your mouse or keyboard intermittently stops responding

    Follow these steps if your mouse or keyboard sometimes stops responding temporarily. 

    Click or press a key

    • Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It may take a moment for the device to respond.

    Check for signal interference

    • Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
    • Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
    • Avoid putting metal objects between your wireless device and your Mac.

    Your mouse or trackpad doesn't track as expected

    Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces; however, if tracking issues occur, try these options:

    • Choose System Preferences from the Apple menu, then choose Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

    Learn more about what to do if your trackpad isn't tracking correctly.

    If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

    https://support.apple.com/en-us/HT204621

     

    Take care, and thanks for visiting the Apple Support Communities.

  • by marthac56,

    marthac56 marthac56 Jan 3, 2016 8:01 AM in response to braden85
    Level 1 (0 points)
    Jan 3, 2016 8:01 AM in response to braden85

    Thank you!!!  I wish I would of contacted this support forum sooner!

  • by braden85,

    braden85 braden85 Jan 6, 2016 12:44 PM in response to marthac56
    Community Specialists
    Jan 6, 2016 12:44 PM in response to marthac56

    You're welcome, Martha! Thanks for coming to the Apple Support Communities!

  • by marthac56,

    marthac56 marthac56 Jan 19, 2016 6:00 PM in response to braden85
    Level 1 (0 points)
    Jan 19, 2016 6:00 PM in response to braden85

    You were so helpful with my magic mouse issue, maybe you can help me with another problem?  I am trying to sync my google calendar and my iCal calendar but I keep getting this message: "Failed to verify the server certificate. This could be because of your network configuration or your proxy settings."

     

    Thanks!

  • by braden85,

    braden85 braden85 Jan 22, 2016 2:57 PM in response to marthac56
    Community Specialists
    Jan 22, 2016 2:57 PM in response to marthac56

    Hey marthac56, 

     

    Since this thread is located in the MacBook Pro forum, it would be best to go ahead and make a new post explaining this new issue, and place it in the appropriate community under Mac OS & System Software (which would be Mac OS X v.10.7, if the information in your post is accurate).

     

    Again, thanks for coming to the Apple Support Communities, and we look forward to your future involvement!