tomrecht
Level 1 (0 points)

Q: ipod touch won't got to some websites - "Safari cannot open the page because the network connection was lost"

Safari refuses to go to certain web sites (facebook.com, youtube.com) on my iPod Touch and instead displays this error:


Safari cannot open the page because the network connection was lost.


The bubble at the top where I typed in the URL doesn't change, it still says "facebook.com" or whatever.

 

It doesn't matter where I am, so this isn't going to get fixed by resetting my home Wi-Fi router. Other websites load perfectly fine. I've reset the iPod, too, by pressing the sleep button and the one on the front (whatever it's called) until I see the apple logo. I've also done "Clear History and Website Data" in Safari settings.

 

I've searched the web and found a number of threads that begin with similar complaints, but I can't find one where the problem was actually solved.

 

Thanks!

iPod touch, iOS 8.1

Posted on Dec 30, 2015 5:33 PM

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tomrecht

Q: ipod touch won't got to some websites - "Safari cannot open the page because the network connection was lost"

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  • by lllaass,Helpful

    lllaass lllaass Feb 4, 2016 10:04 PM in response to tomrecht
    Level 10 (188,143 points)
    Desktops
    Feb 4, 2016 10:04 PM in response to tomrecht

    Does "It doesn't matter where I am," mean it happens with all networks?

    If so:

    Try:

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

     

    - Reset all settings                            

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

      Apple Retail Store - Genius Bar