Macbook Problems

Question

Level 1

25 points

Macbook Problems

Having just got my girlfriends macbook back from repair due to random shutdowns, I turned it on and found the battery didnt work and the casing including the mouse button is starting to turn a weird purple colour. I was wondering if I get this replacement case from apple..is it just going to get dirty and discoloured again? Was this due to the heat the macbook was operating at before the firmware update?

Mac Mini, G4 1.25GHZ, 256mb Ram, 40GB HDD, Mac OS X (10.3.9), 1GB Black iPod Nano 1st Gen

Posted on Nov 19, 2006 4:30 PM

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Answer 1

Joel C.

Level 6

15,919 points

Nov 19, 2006 5:18 PM in response to threatsignal

Well really there's a difference between what is considered discolored and dirty. Obviously if it's dirty you should be able to clean it off and Apple isn't going to cover it. If the color can't be removed and it seems to be "part of the plastic" then you've probably got something that should/could be replaced.

As far as the case deforming.... yeah I'd say that's not normal. I bought mine on May 22nd and it's not doing that. It very well may be that it got hot enough to warp it.

But it's hard to say and really the only way you'll know for sure is to contact Apple and explain it to them. They're the ones that have the final say. I know it's a bummer that you might be without a computer while it's being replaced but both of these things shouldn't happen (except the dirt, it'll get dirty again) and replacing the offending parts should take care of it.

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Answer 2

threatsignal Author

Level 1

25 points

Nov 19, 2006 5:28 PM in response to Joel C.

haha well i thought it was makeup at first, she's a typical teenage girl lol but it wont come off so it must be discolouration, do you think an apple authorized center would be able to order the part?

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Answer 3

Joel C.

Level 6

15,919 points

Nov 19, 2006 5:30 PM in response to threatsignal

I wouldn't know why they couldn't get it for you. But again I'm just guessing. Give them a call or go in if they're close (which would probably be best so they can assess it in person) and see what they have to say about it.

Regardless of the discoloration the case shouldn't be warped and they ought to be taken care of IMHO.

Good luck!

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Answer 4

Pioru

Level 1

0 points

Jan 2, 2007 2:38 PM in response to threatsignal

Shame of apple service...
Better care it yourself.
http://search.ebay.co.uk/_W0QQfgtpZ1QQfrppZ25QQsassZyongchao2006

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