I Have a 3 gen Apple TV I can purchase movies and watch trailers but once purchased it won't play them. I get a error message I cannot connect to iTunes, but I just purchased, what's happening? I've reset, restarted and rebooted the apple tv and router. What can I do?
Apple TV
Hello lori182,
Thanks for using the Apple Support Communities!
I understand that you can make purchases from your Apple TV, but is having trouble playing the content that you purchased and receive an error message. I see that you have already don’t a lot of great troubleshooting as well, but the issue continues.
To continue troubleshooting this situation, I would recommend reading over and working through the suggested steps from the following article.
Get help playing or streaming content on your Apple TV - Apple Support
Cheers!
my 3 gen will not play movies because I can't connect to iTunes, but I can purchase movies, watch trailers but can't play movies. Help?
