Unknown apple ID keeps popping up!

Question

Level 1

12 points

Unknown apple ID keeps popping up!

I've been trying to back up my new iPhone (have never had problems in the past). Once I transferred all of my data to the new phone, I have not been able to back up my phone onto iCloud. It keeps prompting me to put in the password for *********, which I can tell you is not me. For fear that it was some kind of virus/scam, I never put in my password into it.

I've tried a couple things suggested by the forums, including signing out of the apple store and signing back in. On the surface, iCloud/Apple Store information is with my real apple account. However, whenever I try to turn on the Back-up function, it always prompts me to put in the password for that strange plusrader.net email.

How can I fix this?

iPhone 6s, null

Posted on Dec 30, 2015 11:06 PM

Reply

Answer 1

astseng Author

Level 1

12 points

Dec 31, 2015 9:27 AM in response to Briansyddall

I am the first owner of the phone - the phone was a gift and came shrink-wrapped, and everything was new. All the plastic covers were on the phone and charger, etc. The weird thing is that I talked to Apple Support and looked up the iCloud account... and no such account existed... I am in the process of contacting the seller (whom I found out was a third-party Amazon seller)... in order to find out more. But if the seller doesn't contact me or anything, I wonder if there is anything I can do? I do have a "proof of purchase" from Amazon -- and I don't know if Apple could force that strange account off my phone.

Reply

Answer 2

Dec 31, 2015 12:21 AM in response to astseng

Hi

Are you the first owner of your iphones

Or did you buy them second hand

If you bought them second hand

Ask first owner to go to find my iPhone

And remove your iPhone from his list of

Apple devices .

Cheers

Brian

Reply

Answer 3

Feb 10, 2017 3:11 PM in response to astseng

Where you able to resolve this?

Reply